Technical Trainer

• Design and deliver structured virtual technical training programs for:
• New hire onboarding
• Ongoing capability development
• Advanced diagnostic training
• External Technicians
• Facilitate engaging, interactive virtual sessions to reinforce:
• Diagnostic troubleshooting
• Equipment functionality
• Service workflows and tools
• Ensure training is clear, consistent, and aligned to operational expectations
• Develop and deliver training that improves:
• First-time resolution
• Escalation quality
• Case ownership discipline
• Strengthen diagnostic skills across Technical Case Owners
• Partner with MFT Aftermarket teams to identify:
• Skill gaps driving repeat contact or escalation
• Knowledge gaps in products, systems, or workflows
• Prioritize training based on real service demand and business impact
• Develop and maintain a library of content including technical documents, work instructions, technical job aids and training materials
• Ensure all content is accurate, up to date, and easy to use
• Content is structured for technical service use, training reinforcement, and real-world troubleshooting application
• Partner with Engineering to identify product updates, common failure modes, and design changes
• Partner with Support teams to align training with operational workflows and expectations
• Engage with Field/ASA teams to:
• Incorporate field insights into training content
• Ensure training reflects real-world application and service execution
• Measure effectiveness of training through:
• Performance trends (FTR, escalations, repeat calls)
• Learner performance evaluations
• Continuously refine training content and delivery methods to meet business needs
• Support frontline leaders and technical case owners in reinforcing training concepts
• Provide targeted coaching sessions for individuals or groups with identified gaps
• Reinforce consistent use of:
• Tools
• Diagnostic processes
• Standard work

Technical Trainer developing virtual training programs for Marmon's foodservice technology

Technical Trainer – Internal Virtual Training

Technical Trainer developing and delivering virtual training programs to enhance technical capabilities for foodservice equipment support. Focusing on diagnostics and improving service documentation for better operational outcomes.

• Lead product training focused on Indirect Tax Determination and Indirect Tax Compliance.
• Deliver virtual multi-client workshops and dedicated client sessions.
• Partner with Curriculum Designers and Professional Services Implementers to identify training needs.
• Provide deep Indirect Tax Determination and Indirect Tax Compliance expertise to customers and partners.
• Analyze learner feedback and training metrics to improve programs.

Technical Trainer delivering Indirect Tax training at Thomson Reuters

Technical Trainer delivering training on Indirect Tax Determination and Compliance solutions at Thomson Reuters. Collaborating with a global team to enhance customer experiences.

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Technical Trainer – Internal Virtual Training

Technical Trainer