Technical Program Manager

• Schedule, staff, and coordinate audits for HSEMS and PSM across multiple sites.
• Maintain and manage the audit calendar, ensuring timely execution of all planned audits.
• Understand RC 14001 certification requirements and oversee their implementation during audits.
• Create, track, and report audit metrics to management and relevant stakeholders.
• Ensure completion of management reviews at both corporate and site levels, documenting outcomes and follow-up actions.
• Support incident and data management platforms such as Intelex and Facilex, assisting in data entry, integrity, and reporting.
• Oversee Maturity planning and verification self-assessment planning and implementation.
• Collaborate with site teams and corporate leadership to identify audit needs and resolve issues.
• Stay current on HSEMS, PSM, and certification standards, adapting audit processes as required.

Audit Program Manager

• Drive planning, coordination, and execution of initiatives across teams and departments.
• Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
• Facilitate and improve - at a program level - the team practices, workflows, and processes.
• Lead capacity planning exercises, identify gaps and make recommendations for resource allocation or escalation as needed.
• Partner with Product and Technology leadership and program stakeholders to align priorities with strategic objectives and operational realities.
• Proactively identify risks, issues, and cross-functional dependencies, and develop management, mitigation or escalation plans.
• Resolve conflicts and ensure smooth collaboration across teams.
• Partner with engineering to evaluate technical tradeoffs, identify architectural risks, and guide decisions that balance speed, scalability, and quality.
• Build and maintain strong relationships with diverse internal and external stakeholders.
• Act as a strategic thought partner by asking the right questions, sensing partnership needs, and fostering productive dialogues.

Lead Technical Program Manager

• Manage multiple concurrent programs varying in size and complexity, maintaining objective oversight while demonstrating a deep passion for the program's success.
• Ensure every program aligns to a strict Program Playbook—meaning the technical capability is successfully delivered and the targeted outcomes are fully realized.
• Establish a consistent execution rhythm and rituals to force decision-making, remove blockers, and clarify ownership.
• Act as an 'information radiator,' utilizing clear reporting systems to communicate delivery health, milestone tracking, and look-ahead risk analysis to leadership.
• Integrate AI seamlessly into your program management workflows, such as utilizing AI and agentic tools to automate RAID (Risks, Actions, Issues, Decisions) logs and synthesize status updates into concise executive summaries.
• Govern the inherent unpredictability of AI development, adapting traditional program management to account for experimentation.
• Maintain a centralized Work Surface (e.g., Jira, Confluence) as the ultimate hub for tracking initiative status, critical paths, and dependencies.
• Identify and overcome delivery roadblocks in a complex environment, escalating risks quickly and effectively.

Senior Principal Technical Program Manager

• Managing end to end project delivery, including estimating, resource demand management, determining project deliverables and timelines, developing a project plan and managing to the plan, coordinating and leading meetings, preparing meeting minutes and status reports.
• Working with team members to resolve issues.
• Coordinating activities of a project team which may include individuals from multiple teams, departments and locations.
• Manage and deliver assigned projects to agreed timescales, budgets and quality standards
• Supporting project teams throughout the project lifecycle
• Must demonstrate skills in negotiation and facilitation techniques
• Mentoring team members
• Supporting Project Management methodologies

Associate IT Program Manager

• All aspects of program and project management for key initiatives
• Assisting with PMO governance duties, including reporting, assessing and monitoring health of key projects and team adherence to tool and process requirements
• Drive new requests through the intake process, engaging business portfolio teams as appropriate
• Oversee program financials, including budget performance and expense forecasting
• Manage capacity and allocation of all time-and-materials (T&M) contractors across delivery and technical functions
• Manage major program initiatives; assist management in defining the strategic plans for programs that align with business goals and objectives
• Manages interdependencies and common critical path milestones across the projects, facilitating risk management, issue escalation/resolution, scope change and implementation planning
• Manage multiple large and complex projects with responsibility for meeting scope, timeline, budget, and quality commitments
• Directs decision making, communications, problem resolution, and other associated activities during all phases of large and complex projects using a proactive and positive approach
• Promotes formal communication methods and establishes open and consistent communication with all levels within the organization
• Provides status reports and facilitates inter-program communication
• Responsible for consulting, directing, mentoring, and checking the work of other project management professionals
• Directs activities of multiple project managers responsible for individual projects within a program; holds teams accountable for meeting goals and objectives
• Identifies and leads program and project process improvement activities

IT Program Manager

• Acting as a trusted advisor to customers, offering strategic guidance and insights to optimize revenue performance.
• Collaborating closely with customer stakeholders to understand business goals and define high-level strategies to optimize revenue operations processes, including sales, marketing, and customer success.
• Leading the implementation of revenue operations solutions, with a special focus on conversation intelligence and sales engagement platforms.
• Managing customer expectations and nurturing the customer relationship by being the point person for all communication.
• Ensuring the quality of all deliverables and providing direction on one or more projects while maintaining a high level of service.

• Lead comprehensive daily operations across Arizona, North Carolina, and Pennsylvania Global Support Centers ensuring 100% operational readiness
• Drive incident management events with systematic Root Cause Analysis implementation and real-time coordination across multiple facility systems
• Conduct morning facility readiness assessments, infrastructure evaluations, and proactive building monitoring with critical space tours
• Inspire and develop a team of professionals through mentoring, performance management, and innovative training programs including comprehensive 90-day new hire development
• Oversee Building Automation Systems (BAS), Siemens Fire Panels, radio communications, and Video Teleconferencing infrastructure
• Coordinate advanced technical support for workstations, systems integration, and infrastructure maintenance with real-time contractor and technician management
• Execute comprehensive quality assurance programs with monthly audits, weekly engineering meetings, and bi-weekly certification monitoring
• Provide after-hours escalation support during on-call rotation (Monday-Friday 7 PM - 6 AM) and weekend/holiday coverage with 2-hour response requirements
• Maintain extensive reporting systems for executive leadership including monthly Director reports, quarterly business reviews, and annual strategic planning initiatives

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