Technical Program Manager

• Own product strategy and roadmap for Heidi’s integrations surface — the framework, the marketplace, and the individual EMR and non-EMR connectors — setting clear goals and being held accountable to achieving them
• Decide which integrations to build, which to deepen, and which to deprecate, balancing customer demand, regional pull and engineering cost
• Serve as the central integration layer for Heidi’s product lines — when Scribe, Comms or Evidence needs to connect to an external system, the path runs through you
• Own the Integration Marketplace as a single experience across Scribe, Comms and Evidence — including discoverability, multi-player setup and the closed loop on integration requests from growth
• Drive the migration to the new integration framework so every connector benefits from shared infrastructure: sectional notes write-back, error handling, analytics instrumentation, multi-tenancy
• Translate messy EMR realities — HL7 ADT messages, FHIR resources, Athena shell accounts, Cerner addendum behaviour, MEDITECH Expanse approval pathways, Best Practice workflows — into product specs engineering can build against
• Set the standard for integration quality and reliability — error handling, write-back confirmations, latency, recovery from upstream failures — and be accountable to it
• Be the connective tissue between US, UK and APAC regional teams: absorbing their competing priorities and translating them into a coherent platform roadmap rather than a queue of one-offs
• Work directly with EHR partners, integration engines and platform teams to stay ahead of API changes and certification requirements
• Connect field signal back to the framework: when the same gap shows up across three accounts or three regions, consolidate it into a platform fix instead of three bespoke ones
• Expand integrations beyond EMRs — document stores (SharePoint, GDrive, OneDrive), clinical and drug references, scheduling systems, secure messaging — wherever clinicians already work.

Technical Program Manager – Integrations

• Own and maintain the product delivery roadmap
• Prioritise work in collaboration with leadership, engineering and Customer Success
• Manage Jira and help coordinate development and support workloads
• Work with customers and our customer-facing team to understand, document and clarify requirements
• Break down requirements into clear, actionable work for the development team
• Track delivery, remove blockers and help ensure projects stay on schedule
• Help improve the way we plan, prioritise and deliver product enhancements as the business grows

• Drive project triage and coordination across multiple concurrent workstreams, keeping priorities clear and progress visible
• Run core operational cadences - standups, demos, and reporting cycles - to keep teams aligned and moving
• Own program coordination for key stakeholders, including calendar management and scheduling
• Maintain and manage Linear to track work, surface blockers, and support delivery across the team

Technical Program Manager jobs in Australia

See all jobs on JobTailor

Technical Program Manager – Integrations

Technical Program Manager

Technical Program Manager