Technical Program Manager

• Manage individual program ownership with excellent communication skills to follow up that the processes remain current, are reviewed/revised accordingly, and are updated and shared, including Asset Life Cycle & Reliability; CapEx development; D&C Closeout, Commissioning, and Asset Data Gathering; and MEP employee comfort systems
• Provide support to the Regional Engineering Manager on existing or escalating MEP troubleshooting and repairs within the area
• Partner with the Regional Engineering Manager and Project Managers on new builds and projects ensuring consistency to standards and GREF Programs
• Partner with area Site Teams in the creation, recommendation, and approval of site-specific engineering programs
• Use data trends to identify potential system problems and proactively work with teams in solutioning/verification including Hot/Cold Calls and SEV1 (Emergency) and SEV2 (Urgent) Reactive Work Orders
• Assist the Site Teams and the Regional Engineering Manager with Corrigo MEP Assets and Preventative Maintenance Programs, validating that Assets are current with applicable JACS coding and PM programs meet equipment requirements for life expectancy and longevity
• Manage warranty program including ensuring all device warranty dates are recorded
• Partner with area SFM's and FM's on obtaining site specific information for Global Engineering, Sustainability, and other requests on low/no cost initiatives to drive and improve customer satisfaction
• Verify MEP standards are programmed and met at site locations while identifying potential design impacts
• Identify value add opportunities and partner with Regional Engineer Manager in development of narrative
• Manage equipment PM schedules
• Partner with other Engineering Program Managers to maintain consistency across the regions with process creation and improvement, high risk work notification, contract SLA and SOW review and updates, and information gathering deliverables
• Set priorities for the team to ensure task completion
• Coordinate work activities with other supervisors based on policies, procedures, and business plan

Engineering Program Manager

• Support customer pre-sales activities by coordinating contractual activities across company stakeholders.
• Serve as the primary technical liaison for customers, facilitating proactive communication between ADC internal teams (SA, PD, SD, Ops) and external teams (Design, Construction, Legal, etc.).
• Drive continuous improvement initiatives to standardize processes across the Customer/ADC portfolio.
• Integrates with functional teams to deliver technical projects from pre-construction to post-delivery and is accountable to the project staying within scope, on time, and within budget by working closely with CMs and DMs.
• Identify potential project risks early and develop mitigation strategies to ensure successful outcomes throughout project lifecycle.
• Provide expertise in data center infrastructure to guide customers through the base build and fit-out phases, ensuring that the facility meets operational and technical requirements.
• Measure and track KPIs to ensure that projects meet customer expectations, operational goals, and contractual obligations.
• Stay updated on customer/industry trends and emerging technologies to inform customers and help shape strategic direction for the organization.

Customer Technical Program Manager

• Managing project budgets
• Projecting and tracking resource needs
• Identifying variances in scope
• Assisting in corrective actions for project margins and customer satisfaction goals
• Working with Director, Engineering Team Lead, and design, integration, analytics lead to assess scope of work
• Preparing complete estimates for new projects
• Tracking proposal status
• Providing overall business management support for multiple projects
• Gathering fundamental project information and distributing it properly
• Setting up new project trackers and managing project timelines and deliverables
• Coordinating with Team Leads regarding change orders
• Validating customer acceptance of change orders
• Maintaining and submitting project EPCO Logs and budget tracking reports

• Drive planning, coordination, and execution of initiatives across teams and departments.
• Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
• Facilitate and improve - at a program level - the team practices, workflows, and processes.
• Lead capacity planning exercises, identify gaps and make recommendations for resource allocation or escalation as needed.
• Partner with Product and Technology leadership and program stakeholders to align priorities with strategic objectives and operational realities.
• Proactively identify risks, issues, and cross-functional dependencies, and develop management, mitigation or escalation plans.
• Resolve conflicts and ensure smooth collaboration across teams.
• Partner with engineering to evaluate technical tradeoffs, identify architectural risks, and guide decisions that balance speed, scalability, and quality.
• Build and maintain strong relationships with diverse internal and external stakeholders.
• Act as a strategic thought partner by asking the right questions, sensing partnership needs, and fostering productive dialogues.

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