Technical Product Manager

• Owned roadmap execution for core capabilities across our Data Platform & Insights products and Forms initiative
• Partnered closely with engineering teams to define scalable platform functionality, APIs, integrations, and data workflows
• Collaborated with customers and internal stakeholders to understand reporting, analytics, and operational workflow needs across public safety agencies
• Worked on new configurable forms and workflow experiences that improve data collection and operational efficiency
• Prioritized and refined product requirements and backlog items based on customer feedback, technical constraints, and business priorities
• Collaborated with go-to-market, sales, and services teams to support launches, customer adoption, and implementation planning
• Helped define product requirements for AI-enabled insights, automation, and workflow enhancements across the platform
• Balanced delivery of new platform capabilities with the operational work required to improve system reliability, usability, and scalability

Platform Technical Product Manager

• Partner with stakeholders to recommend technology solutions that align with business goals
• Drive technical direction by translating product needs into clear architecture and design requirements
• Lead collaboration between engineers, architects, and product teams to deliver high-quality solutions
• Own and prioritize technical backlogs, balancing functional enhancements and technical improvements
• Define and document non-functional requirements, including performance, scalability, and security
• Guide sprint planning by clarifying technical scope and removing blockers for development teams
• Support product roadmaps by researching, proposing, and implementing forward-looking solutions
• Mentor team members and contribute to continuous improvement through feedback and performance frameworks

Technical Product Owner

• Owns the strategic product vision and outcome-based roadmap for assigned fraud technology products, aligning cross-functional stakeholders around priorities, investment areas, product risk, and measurable success outcomes.
• Partners closely with internal and external customers, business lines, and Agile teams to drive the evolution of fraud products, ensuring alignment with enterprise goals and market needs.
• Acts as the primary liaison between the business and Agile delivery teams, clearly communicating product vision, priorities, and tradeoffs across scope, schedule, and budget.
• Maintains and refines the product backlog; creates, prioritizes, and manages user stories and acceptance criteria to ensure delivery of maximum business value aligned with product strategy.
• Drives product development through active ownership of the backlog and hands-on engagement with development teams, including daily prioritization, real-time feedback, and ongoing clarification of requirements.
• Manages engagement across enterprise users for assigned technical portfolios throughout the software development lifecycle (SDLC), including adoption, collaboration, and release readiness.
• Works closely with Product Managers, Development Leads, and/or Project Managers to plan releases, determine when sufficient value has been delivered, and communicate release decisions and tradeoffs to stakeholders.
• Predicts and assesses fraud risk associated with existing and new products, guiding business lines through requirement refinement and risk-informed decision-making.
• Defines and delivers product performance goals related to outcomes, fraud loss mitigation, customer experience, and operational efficiency.
• Develops, analyzes, monitors, and reports on performance metrics from internal and external sources to identify trends, risks, and opportunities for continuous improvement; uses data and analytics to drive progress against strategic objectives.
• Leverages Objectives and Key Results (OKRs) to prioritize roadmap initiatives and measure execution effectiveness.
• Employs product management practices including customer research, data analysis, and market research, as applicable for internal-customer-facing fraud prevention capabilities.
• Thoroughly documents new processes and maintains existing documentation with each project and product release.
• Manages multiple initiatives, tasks, and deadlines simultaneously in a fast-paced Agile environment with minimal supervision.

Fraud Technical Product Manager

• Lead a multi-disciplined team to define the requirements, design the solution, and deliver our Demand to Renew vision.
• Be the advisor to leadership to guide product and feature prioritization efforts.
• Motivate teams and (in)direct reports to deliver above and beyond expectations in the design, development and launch of new enterprise capabilities.
• Recruit and lead a team toward realizing achievement toward product-based milestones.
• Partner across teams to develop the vision, strategy and roadmap with an eye toward rapid, data-driven decisions.
• Identify gaps and recommend enhancements related to new or existing products, services or workflows.
• Actively shapes and executes product discovery work to ensure that all subsequent product development is done to solve business relevant problems and generating value.
• Collaborate to prioritize products and resourcing requirements to support delivery across the organization.
• Manage external partners to ensure delivery on budget and goals.

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Platform Technical Product Manager

Technical Product Owner

Fraud Technical Product Manager

Technical Product Owner – Salesforce