Technical Customer Success

• Oversee Red Hat Enterprise Linux environments across development, lab, and production systems
• Perform large-scale configuration management and deployment across Windows, MacOS, Linux/Unix, and virtual environments
• Support implementation of new technologies and equipment in the lab environment
• Provide systems administration, technical support, upgrades, patching, and troubleshooting
• Develop and maintain Ansible playbooks, roles, and workflows
• Configure, deploy, and maintain Red Hat Ansible Automation Platform
• Administer and maintain Splunk Enterprise/Splunk Cloud for monitoring, security analytics, and operational intelligence
• Implement and monitor security controls, including STIG compliance, access management, and audit configurations
• Develop Splunk dashboards and alerts for system health, performance, and security event monitoring
• Implement granular access control, establish backups, and monitor system security and accessibility
• Troubleshoot and resolve enterprise storage and replication issues across local and wide area networks
• Identify efficiencies in existing procedures with customer approval
• Manage assigned project components and deliver services according to established objectives
• Advise on development of lab SOPs and policies
• Apply security concepts, tools, and methodologies to mitigate system weaknesses and vulnerabilities

TEN Lab Manager administering Linux, Ansible, and Splunk cybersecurity infrastructure for U.S. Government missions

Technical Engagement Network Lab Manager

TEN Lab Manager administering Linux, Ansible, and Splunk infrastructure for Castalia Systems’ federal cybersecurity missions. Supporting lab operations, automation, monitoring, compliance, and incident-response capabilities.

• Fuel solutions ensuring every customer request makes the deepest impact possible
• Be a Splunk expert and guide account teams and customers on optimal use of Splunk Platform
• Deliver workshops, prescriptive guidance, and achieve onboarding milestones
• Engage with Technical Success Engineers to assess account health
• Collaborate with Customer Success Executives on adoption opportunities
• Conduct strategic, case-based technical consulting (up to 90 days)
• Provide recommendations for improving customer’s overall technical health
• Maintain strong partnerships with Sales/Customer Success roles

Customer Success Technical Leader ensuring impactful customer solutions on the Splunk Platform

Customer Success Technical Leader – Splunk Platform, SLED

Customer Success Technical Leader passionate about delivering impactful solutions for customers using the Splunk Platform. Engaging with account teams and providing technical consulting to enhance customer experiences.

• Own end to end technical success across assigned customer accounts• Implementing architecture and solutions for new and expansion opportunities• Serve as the primary customer-facing lead• Perform hands-on work within the platform• Support primary use cases in CCM and cyber risk reporting• Drive delivery across data ingest, ETL, storage, and integrations• Act as a DataBee practitioner voice externally• Partner with Sales Engineering and Product teams to support solution deployment• Engage alongside Sales Engineering in complex enterprise opportunities• Provide technical leadership and mentorship across teams• Drive continuous optimization and maturity of customer environments post-deployment• Travel to customer sites or Comcast office upon request

Principal Technical Customer Success Manager at Comcast leading technical success initiatives.

Principal Technical Customer Success Manager

Principal Technical Customer Success Manager at Comcast, overseeing customer accounts and driving success strategies across cybersecurity solutions. Leading hands-on engagements with clients and cross-functional collaboration.

Technical Customer Success jobs in Virginia

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Technical Engagement Network Lab Manager

Customer Success Technical Leader – Splunk Platform, SLED

Principal Technical Customer Success Manager