Technical Account Manager

• Build and deliver working POCs, agent prototypes, and automation accelerators directly within customer environments to fast-track agentic adoption.
• Develop reusable POC templates, deployment accelerators, and agentic solution patterns that the CS organization can replicate across the healthcare portfolio .
• Own the technical success of strategic healthcare customers, serving as the primary technical advisor throughout their UiPath journey.
• Provide proactive technical guidance to mature automation and Agentic AI programs, helping customers expand their vision of what is possible with the UiPath Platform while driving measurable adoption, business outcomes, and value realization.
• Assess customer environments, identify technical risks and opportunities, and independently drive actions that result in accelerated adoption, reduced risk, and measurable business value.
• Guide platform architecture, infrastructure planning, deployment strategies, upgrades, performance optimization, and troubleshooting activities.
• Conduct technical health checks and maturity assessments, identifying opportunities to improve scalability, governance, reliability, and adoption.
• Deliver technical advisory services while also providing hands-on support, solution development, proof-of-concept creation, troubleshooting, and code reviews when appropriate.
• Partner with customer technical teams to design solutions leveraging automation, AI, orchestration, integrations, and emerging agentic capabilities.
• Collaborate closely with Product Support, Product Management, Engineering, Professional Services, and Solution Engineering to resolve complex customer challenges.
• Collaborate with relevant UiPath Infra and security teams to ensure AI governance, security, and compliance considerations, especially for healthcare customers.
• Enable customer stakeholders on UiPath best practices and emerging capabilities through workshops, presentations, technical reviews, and strategic planning sessions.
• Stay current on advances in Agentic AI, Generative AI, LLMs, automation technologies, and healthcare industry trends, helping customers translate innovation into business outcomes.

Technical Account Manager – Healthcare

• Provide product and technical support for assigned accounts
• Identify and develop upsell opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences, seminars, etc.

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

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Technical Account Manager – Healthcare

Technical Account Manager

Senior Technical Account Manager