Technical Account Manager

• Works with customers, industry partners, and the team to promote and support Nova-Tech Engineering’s technologies and equipment utilization
• Responsible for installing machines and providing technical support and customer service
• Performs mechanical field repairs and maintenance on Nova-Tech Engineering equipment following training
• Serve as the primary contact for assigned customer accounts
• Build and maintain strong relationships with customers and hatchery leadership
• Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation
• Develop strong product and service knowledge to recommend data-driven customer solutions
• Ensure customer understanding of contractual terms and support timely payment compliance
• Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders
• Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback
• Attend industry events and company trainings as required

Poultry Technical Account Manager

• We Do The Right Things **Responsibilities of the Role **
• **Customer On-boarding**
• - Provide technical support for customers to support post-sales processes
• - Responsible for on-boarding of all new clients as per the agreed on-boarding process
• - Execute on all aspects of customer deployment and remain the main point of contact between the customer and sales during the on-boarding and implementation process.
• - Give proper guidance to customers to use products effectively
• - Produce and/or deliver customer specific demonstrations and technical presentations
• - Ensure that there is a clear understanding of the customer’s requirements. Document these requirements and manage the customer’s expectations in terms of execution.
• - Ensure effective communication and collaboration between internal departments to ensure successful on-boarding
• - Identify and manage risk associated with the on-boarding process.
• **Technical Account Management **
• - Partner with clients by developing a working knowledge of their goals, technical challenges and infrastructure configuration to deliver outstanding customer service
• - Monitor and drive service level agreement performance
• - Stay up to date on new development and products as a content matter expert
• - Training resource together with the service centre to ensure consistency and up to date product knowledge for all in the customer success and sales departments
• - Feedback of customer requirements into key departments
• - Technical troubleshooting liaison between enterprise sales, support, CSM, products and technology
• - Participate in development of technical account strategy with customer success organisation and identify opportunities for cross - and upselling
• - Maintain knowledge of Network connections for the Region.

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Poultry Technical Account Manager

Technical Account Manager