Technical Account Manager

• Help grow local business market share
• Defend small business America and the American Dream
• Work with existing clients and hunt for new business
• Become SaaS (software as a service) experts
• Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business
• Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies and ideas to advance our company’s values, unique culture and vision for the future

Outside Software Account Representative

• Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers
• Manage toward TAM KPI’s
• Ensure team is driving internal service review meetings covering performance, service improvements, quality, and process
• Ensure team members are proactively monitoring open tickets, tenant health and removing any existing blockers for the customer
• Oversee TAM team as they provide complex responsive support to clients during normal business hours and after hours
• Oversee team as they complete all daily tasks and projects as requested, on-time, and with attention to detail and quality
• Provide excellent customer service using the communication methods designated by Relativity
• Maintain the flexibility to work any on-call schedules, or other time frames as needed or requested
• Translate business objectives and determine how to use resources to meet objectives and goals
• Manage issues of diverse and ambiguous scope which require evaluation of a variety of factors and current business trends
• Coach and develop employees to expand upon their technical and Relativity related skill sets and drive towards high performance.

Senior Manager, Technical Account Management

• Build and maintain strong relationships with clients
• Learn about their goals, industry, and operations
• Spot opportunities for additional support or services, and bring in technical experts as needed
• Lead regular check-ins and schedule QBRs
• Keep client info up to date in our CRM (notes, contacts, opportunities)
• Collaborate with our technical team to ensure smooth service and happy clients

Account Manager – MSP, Technology Services

• serve as the primary strategic and technical relationship owner for assigned Premier advisory firms
• develop deep understanding of each client's business model, operational structure, and strategic goals
• own ongoing client engagement across onboarding, training, adoption, and lifecycle activities
• provide consultative guidance on Orion platform capabilities across multiple functional areas
• anticipate client risks and opportunities by monitoring usage patterns and service trends
• lead periodic business reviews with clients to assess adoption and satisfaction
• manage client inquiries and service issues by coordinating cross-functional teams
• oversee execution of customized workflows aligned to client operating models
• maintain accurate client documentation including reference guides and service records
• serve as project lead for client initiatives, coordinating SMEs, Product, and Development teams
• act as escalation point for complex client situations requiring advanced judgment
• plan and lead onsite or virtual strategic sessions to strengthen executive relationships

Technical Account Manager jobs in Kentucky

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Outside Software Account Representative

Senior Manager, Technical Account Management

Account Manager – MSP, Technology Services

Technical Account Manager