Technical Account Manager

• Act as a trusted technical partner for Enterprise customers throughout their journey with Creative Force.
• Partner with Sales during the pre-sales process to understand customer needs, design technical solutions, and resolve complex challenges.
• Guide customers through successful implementations and optimize their setup post-go-live.
• Work with multiple stakeholders and different systems globally to solve interesting problems.

• Act as the primary point of contact for assigned customers, coordinating EBV Elektronik resources to drive high levels of customer satisfaction, loyalty and share of wallet
• Build strong, strategic relationships with customers to understand business goals, growth strategies and profit drivers
• Develop and execute customer account plans aligned to EBV Elektronik’s solutions, services and supplier partnerships
• Lead critical customer planning, engagement and governance activities
• Analyse customer opportunities and leverage supplier and marketing programmes to drive solution adoption and revenue growth
• Engage customers in joint business planning to secure commitment to long-term strategies that strengthen EBV Elektronik's market position and financial performance
• Conduct regular business reviews to track progress against revenue, growth and engagement objectives
• Manage and forecast the sales pipeline, monitor key performance metrics and identify improvement opportunities
• Support supplier strategies by aligning technologies and solutions to customer applications to maximise profitable growth
• Prioritise customers and opportunities with the greatest strategic and commercial potential
• Manage account profitability by minimising margin erosion and maximising gross profit
• Undertake additional responsibilities as required to support the wider business.

• Conduct the technical operations for our clients;
• Coordination of all technical issues with regards to online campaign launching and running process;
• Support technical integration between rtb.com and client’s e-commerce platform;
• Work closely with sales teams to deliver high standards of customer service;
• Monitor and analyze the effectiveness of online campaigns;
• Propose optimization solutions for processes in order to achieve both internal and external goals.

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Technical Account Manager

Technical Account Manager

Technical Account Manager