Technical Account Manager

• Achieve expertise in Dedrone technologies including DedroneTracker.AI C2 — cloud, on-prem, and offline variants — the full RF sensor portfolio RF-160, RF-310, RF-360, RF-560, AoA and TDOA configurations, Robin Radar, FLIR / Axis EO/IR PTZ cameras, and authorised mitigation systems in scope under the customer framework.
• Serve as the primary technical liaison between Dedrone and the customer program office and site-level operational owners.
• Participate in operational and technical meetings with the customer, ensuring effective communication and collaboration across stakeholders.
• Build and maintain an internal Axon / Dedrone network to support both the customer-facing team and the customer’s project team — including SEs, the Sr Technical Program Manager, Product Management, Support, and R&D.
• Provide hands-on field support across the deployment lifecycle: hardware reception and unpacking, sensor commissioning, mast and tripod setup, network connectivity validation, C2 platform configuration, and acceptance testing.
• Assist the customer in inventory management of Dedrone hardware across sites in metropolitan France and overseas territories.
• Monitor support tickets, provide tier-2 technical troubleshooting — sensor → network → server → UI — and escalate to L3 / R&D when necessary.
• Maintain RF library currency for the customer’s threat environment — coordinate with Dedrone R&D on signature additions and DedroneDNA updates relevant to observed threats.
• Ensure Service Level Requirements and contractual obligations are met.
• Assist the Sr Technical Program Manager and PSO team by providing requested materials, information, and Voice of Customer documentation. Communicate customer feedback across Dedrone / Axon teams and collaborate to drive product improvements.
• Identify and escalate risks to facilitate internal and executive collaboration.
• Interpret and communicate Dedrone release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption in coordination with the SE team.
• Support invoicing and revenue-recognition checkpoints by ensuring reliable deployment counts and maintaining Salesforce and PSO tooling records.
• Facilitate training and knowledge transfer for customer operators, including integrations — APIs, webhooks, Fusus-equivalent C2 connectors, ATAK/TAK integrations where in scope.
• Assist in customer security assessments and vendor refresh assessments for major architectural changes.
• Maintain knowledge of the customer’s technical landscape, including infrastructure, networking, security policies, and procurement processes.
• Maintain and administer deployment records, including shipment tracking and RMAs across overseas territories.
• Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension — including French-language operator guides as appropriate.
• Coordinate closely with the third-party in-country installer on site readiness, physical installation, and L1 maintenance handoff.
• Deploy with confidence through technical guidance, readiness planning, and go-live support.
• Reduce implementation risk by identifying integration, configuration, access, and workflow dependencies early.
• Improve adoption through role-specific enablement, training alignment, and adoption planning.
• Strengthen technical health with proactive reviews, release readiness, and performance guidance.
• Coordinate escalations as a dedicated technical partner who understands the customer environment.
• Track progress against outcomes through a success plan, roadmap, and KPI review cadence.
• Realise more value across operational adoption, platform health, staff productivity, and risk reduction.

• Build trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects. Serve as their strategic technical advisor.
• Collaborate with AEs and Partner Managers to align technical adoption and growth priorities.
• Maintain a clear view of customer architecture, advising on product integration.
• Develop and own Customer Adoption Plans aligned to customer strategies, ensuring progress and alignment.
• Lead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency.
• Prototype and lightly integrate solutions as needed; engage Specialists for heavy builds.
• Align with Expert Services for implementations, focusing on adoption health.
• Shape new technical use cases and identify scaling opportunities across products.
• Route potential commercial signals to the account team and contribute expert technical input on bids and RFx processes.
• Track adoption health and pipelines while supporting internal reviews and account planning.
• Collaborate across Siemens teams and use internal tools to streamline processes.
• Share adoption best practices and contribute to playbooks and reference materials.
• Mentor TAMs and team members, driving technical excellence.
• Capture adoption insights and provide structured feedback to the Field CTO.
• Advocate for customer needs internally, ensuring alignment and addressing blockers.
• Uphold Siemens' values, maintain compliance, and complete necessary administrative tasks.

• Act as a trusted technical partner for Enterprise customers throughout their journey with Creative Force.
• Partner with Sales during the pre-sales process to understand customer needs, design technical solutions, and resolve complex challenges.
• Guide customers through successful implementations and optimize their setup post-go-live.
• Work with multiple stakeholders and different systems globally to solve interesting problems.

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Technical Account Manager

Technical Account Manager

Technical Account Manager