Technical Account Manager

• Handle calls, emails and tickets in accordance with agreed SLAs
• Provide phone and written support for card payment terminals and ATMs
• Assist with installations, terminal replacements and activations
• Analyze and resolve technical and commercial inquiries (e.g., troubleshooting, error codes, connectivity issues)
• Escalate complex cases and document thoroughly in the ticketing system
• Support portal access and perform selected back-office tasks

Technical Customer Advisor – Payments & POS, German & English

• Conduct requirements gathering, gap analysis, testing and support sessions with customers.
• Work directly with Zuora Product Engineers on customer use cases and feedback
• Create, review and understand data/object models documentation.
• Create, review and understand process flows and architecture diagrams.
• Help maintain the overall customer health and be focused on the technical health of the customer.
• Establish and maintain system configuration, architectures and an overall runbook for each of your customers.
• Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices.
• Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off.
• Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations.
• Provide guidance and updated best practices to customers using quarterly roadmaps and new features.
• Follow up with customers to ensure delivered work meets original requirements and approved designs.
• Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed
• Develops and delivers custom customer solution specific training materials.
• Supports the customer with regularly scheduled calls to answer functional and technical questions.

Technical Account Manager jobs in Bulgaria

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Technical Customer Advisor – Payments & POS, German & English

Senior Technical Account Manager