Technical Account Manager

• Natterbox is looking for a driven and technically curious Technical Account Manager to join our team in Australia.
• This hybrid TAM and Professional Services role sits at the intersection of customer account management, technical delivery, and business process consulting.
• You will be a primary technical partner for a portfolio of customers across the Asia-Pacific and US West Coast markets - ensuring they extract maximum value from the Natterbox platform, resolving complex challenges, and identifying opportunities to grow and deepen engagement.

• You’ll participate in the FASTER Program, a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel.
• You'll gain hands-on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one.
• Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services.
• Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team.
• Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications.
• Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers.
• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities.
• Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.
• Respond to customer inquiries and requests, following established procedures.
• Document customer interactions and track issue resolution progress in designated systems.
• Escalate complex technical issues to senior team members for guidance and resolution.
• Participate in internal training programs to develop product knowledge and technical skills.
• Perform customer onboarding and account maintenance tasks with the assistance of senior team members.
• Proactively identify and document known solutions for common technical challenges.
• Contribute to the creation and maintenance of knowledge base articles and support documentation.

Junior Technical Account Manager, Linux

• Own the post-sale customer lifecycle for a portfolio of enterprise accounts
• Build strong, trusted relationships across technical and executive stakeholders
• Drive product adoption, engagement, and long-term customer success
• Guide customers through onboarding, integrations, and ongoing service delivery
• Identify and execute on renewal and expansion opportunities in partnership with Sales
• Analyze usage data and customer trends to surface insights and optimization opportunities
• Act as the voice of the customer by sharing feedback and influencing product direction
• Manage support issues and coordinate with internal teams to ensure timely resolution
• Position yourself as a trusted advisor in Cyber Risk and TPRM best practices

• Act as the primary relationship owner for inbound client enquiries
• Build strong relationships with teams and founders across Ethereum and the broader Web3 ecosystem
• Lead early technical conversations and help clients navigate the engagement process
• Coordinate technically accurate proposals and scoping discussions alongside Security Assessment Managers
• Ensure smooth transitions from proposal into active assessments
• Maintain visibility across engagement pipelines and ongoing client communication
• Contribute to technical articles, ecosystem updates, and written content where relevant

• Be the Trusted Advisor - You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity.
• Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations. You’ll open, monitor, and drive resolution, keeping customers in the loop every step of the way.
• Enablement & Training - Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success.
• Configuration & Optimization - Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals.
• Feature & Release Guidance - Keep your customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams.
• Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap.

Technical Account Manager, APAC

• Proactively self-source leads and connect with business owners via phone, SMS, email and virtual meetings (approximately 70% of your time)
• Meet clients face-to-face in your local market to build trust and close deals (approximately 30% of your time)
• Manage the full sales cycle — from first contact and pitching through to close and 6 months of post-sale account management
• Collaborate with Software Sales and Client Success Managers to deliver demos and turn curiosity into commitment
• Achieve monthly sales targets and activity KPIs with personal accountability and discipline
• Maintain clean pipeline records and manage your own follow-up cadence across calls, texts and emails
• Dedicate time each day to training, coaching and continuously levelling up your skills

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