Team Leader

• Leading a team of up to 20 Camp Directors
• Developing and implementing local marketing initiatives
• Establishing relationships with camp families
• Overseeing logistics, compliance, and operations for programs
• Ensuring safety and operational efficiency

S&K Camp Team Leader overseeing Camp Directors and program execution

Team Leader – East

S&K Camp Team Leader responsible for managing a team of Camp Directors in executing kid-centric summer camps. Leading marketing initiatives, operations, and ensuring safety and compliance.

• Lead, coach, and develop a team of Quality Specialists.
• Analyze quality, complaint, and performance data to identify opportunities for improvement.
• Support process improvements, operational initiatives, and change management activities.
• Conduct performance reviews, one-on-one meetings, and coaching sessions.
• Monitor productivity, quality, and service levels to achieve team goals.
• Manage workload distribution and support operational efficiency.
• Serve as the escalation point for complex or high-risk customer escalations, concerns, and complaints.
• Oversee quality checks and assurance across the team's work to ensure accuracy, consistency, and adherence to standards.
• Ensure quality checks and complaint handling meet regulatory requirements and company standards.
• Collaborate with Claims, Quality, Compliance, Legal, and Customer Experience teams to resolve issues and improve outcomes.
• Ensure functional rule application locally and support audit process and closing findings as required.
• Engage directly with customers and partners to resolve concerns and strengthen relationships.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Quality Team Leader overseeing Quality Specialists in Transversal Claims Operations

Quality Team Leader

Quality Team Leader managing a team of Quality Specialists within Transversal Claims Operations at Allianz. Ensuring quality standards and handling customer escalations effectively.

• Plan, direct and execute the merchandising and operations startup of new stores and remodels.
• Supervise the daily activities of field merchandisers, store associates and vendors.
• Ensure merchandising standards and communication processes are followed.
• Build Lozier and Metro shelving, stock all small wares, and oversee restocking of the store.
• Manage Store Operations support, third party labor resources as well as merchandising team labor.
• Conduct post reset walk with Store Operations and update equipment survey.
• coach Store Management Team on merchandising standards at store level.
• Monitor and assess individual work in accordance with high standards of excellence.

Field Merchandise Team Leader executing store merchandising and operations.

Field Merchandise Team Leader

Field Merchandise Team Leader managing merchandising and operational startups for new stores. Supervising merchandisers and ensuring compliance with standards across multiple locations.

Team Leader jobs in Maryland

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Team Leader – East

Quality Team Leader

Field Merchandise Team Leader