Team Lead

• Support the day-to-day operations of a dedicated account and client program to ensure ADTRAV is meeting the service levels expected of our client.
• Act as a subject matter expert and assist agents with questions or issues, being a first level support for agents on applications, processes, procedures, and policies.
• Escalate issues to management as needed.
• Assist with onboarding, implementation, meeting launch, servicing and offboarding of group air programs for the client.
• Create and coordinate support tickets with internal departments requesting systems be configured according to meeting parameters and to support meeting and client requirements.
• Manage meetings and groups via the GDS and internal systems.
• Conduct quality assurance reviews on meetings reservations and travel records, prior to meeting launch, and provide information to management.
• Coordinate with internal teams to ensure deadlines are met and regular updates are communicated with the client.
• Ensure all department and group processes are properly documented, communicated, and trained on.
• Review meeting parameters and ensure proper setup/configuration within ADTRAV systems.
• Assist with monitoring phone and email queues to ensure that service levels and response time requirements are met.
• Escalate concerns to management.
• Assign and coordinate work of agents as needed to support operational demands and client deadlines.
• Assist with agent ticketing and ensure reservations are processed accurately and timely.
• Book, ticket, modify, and manage air travel arrangements for group programs of varying sizes.
• Organize manifests, reporting, traveler updates, schedule changes, and travel documentation.
• Be responsive to travelers and clients throughout the booking process.
• Serve as a liaison between the client, travelers, agents, and internal departments.
• Assist management with airline contracts, group blocks, attrition management, and utilization tracking.
• Follow up with the client regarding travel plans and program requirements.
• Create, maintain, and distribute operational, KPI, SLA and client reports for management and client contacts.
• Research customer service issues and reservations records to provide information and resolution recommendations to management.
• Identify process improvements, workflow efficiencies and training opportunities and provide recommendations to management.
• Maintain job aids, procedures, training materials, and other documentation on the account and processes.
• Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs, response times, meeting set up timelines), including maintaining consistent attendance and adherence to the schedule.
• Document all information in the CRM and other tools as required.
• Utilize various applications, including GDS, online booking tools, Smartsheet, Confluence, Jira, CRMs, and various internal applications.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers and the client.
• Show empathy and be able to identify and solve issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers and the client.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build and maintain knowledge and skills in the industry and with the account.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Group Air Coordinator supporting dedicated client air travel needs

Group Air Coordinator – Dedicated, Team Lead

Group Air Coordinator supporting dedicated client air travel needs at ADTRAV Travel Management. Leading operations and ensuring exceptional service for group air programs.

• Coordinate and oversee all operational activities assigned daily
• Mentor and train new and existing associates in specific distribution activities
• Oversee and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments
• Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted
• Efficiently and accurately load orders according to the appropriate doors and trailers
• Research discrepancies that may occur in the shipping and receiving process
• Responsible for conducting yourself in a professional manner in appearance and communications
• May communicate with customers telephonically, electronically, or in person
• Prepare required activity reports accurately and efficiently for site management
• Participate in safety meetings
• Assist associates and temporary labor in the completion of productivity sheets

Team Lead overseeing logistics operations at a Salt Lake City warehouse

IC Team Lead

Team Lead coordinating logistics operations in Salt Lake City. Mentoring staff and managing shipping, receiving, and quality control processes.

• Lead daily operations by working alongside the team
• Drive company initiatives and set clear goals with deadlines
• Manage workflow: prioritize same-day/high-priority orders
• Oversee slotting, stocking, condensing, and damage control
• Ensure correct packing procedures and hourly productivity
• Perform quality audits and uphold packing standards
• Track and share individual and team performance metrics
• Respond to equipment issues and enforce safety practices
• Maintain a clean, organized, and safe work environment

Fulfillment Lead overseeing daily operations in warehouse setting

Fulfillment Lead responsible for daily operations and team management in warehouse environment. Ensures efficient workflows, quality standards, and effective communication.

• Managing multiple concurrent projects including renovations, building infrastructure upgrades, large remodels, and new construction with heavy focus on ground-up construction
• Leading ground-up construction projects through all phases: due diligence and land acquisition, feasibility studies, design development, planning and zoning review, pre-construction, construction, and closeout
• Evaluating site feasibility during transaction phases, assessing physical, environmental, regulatory, and financial factors
• Directing technical and financial analysis to determine project scope, budget parameters, schedule requirements, and risk factors
• Coordinating with architects, engineers, and consultants to develop construction documents that meet project objectives and budget requirements
• Managing municipal approval processes, regulatory compliance, contractor selection, subcontractor procurement, and value engineering
• Overseeing construction operations including schedule management, quality control, budget tracking, change order processing, and safety compliance
• Providing weekly project activity updates to Team Lead on schedule, risks, budget status, and cash flow using JLL technology platforms
• Developing risk management plans and guiding teams through work authorization processes to prevent impacts in critical environments
• Preparing comprehensive project documentation including charters, due diligence reports, budgets, schedules, meeting minutes, funding requests, status reports, and punch lists in accordance with pre-established formats
• Managing vendors to ensure compliance with all project policies and procedures, ensuring project closeout within 90 days of completion including inspections, commissioning, warranty documentation, and client handover

Regional Project Manager leading large-scale construction projects for JLL

Construction Project Team Lead

Regional Project Manager leading large-scale construction projects for JLL. Managing multiple projects while ensuring compliance, budget tracking, and stakeholder communication.

Team Lead jobs in Utah

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Group Air Coordinator – Dedicated, Team Lead

IC Team Lead

Team Lead

Construction Project Team Lead