Systems Engineer

• Providing technical user support, assisting users with system and software configuration
• Managing support tickets, prioritizing requests, and handling escalations
• Migration, tuning and setup of the IT infrastructure
• Supporting and troubleshooting existing development environments

System Engineer

• Active communications with Customer (Boeing Commercial Airplanes Engineering Groups) on forecast and scope of upcoming work, required resources and possible risks
• Interact with Customer for confirmation and approval of project and processes requirements, including quality, budget and terms
• If necessary, clarification of technical requirements
• Define project goals (including quality goals, timely work implementation and Customer satisfaction), focused of organization’s and business unit goals achievement in accordance with project development strategy and requirements of internal documentation
• Tracking of project goals achievement
• Define resources required for project execution: together with technical leads develop staffing plan, organizational chart, define required tools and processes
• If necessary, coordinate with Systems and other discipline leaders, business units and Capacity & Capability leadership
• Project execution: monitors progress of work and its accordance to requirements, systematic analysis of work results, reports to leadership about work progress and results
• Develop and keep up to date necessary project documentation: project plan, performance metrics etc
• Identify risks and possible negative consequences and take appropriate actions
• Provide systematic receiving of the information about Customer’s satisfaction, analyze this information and develop corrective actions
• Reports to leadership about results of analysis of Customer’s satisfaction
• Looks for opportunities to further development of projects, builds long-term relationship with Customer, searches and implements B2B solutions

Systems Engineering Manager

• Provide 2nd line support of the hosting and integration services in the large enterprise environment with centralized Data.
• Investigating and resolving requests and problems related to IT Infrastructure services.
• Participation in relevant ITS projects. Prepare technical requirements and technical architecture documentation. Perform new services installation and configuration.
• Regular revising and developing Infrastructure services including actualization of security compliance, service architecture, corresponding documentation and support contracts.
• Vulnerabilities management of server platforms.

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System Engineer

Systems Engineering Manager

System Engineer