Systems Engineer

• Maintain knowledge of management, workflow, retrieval, and use of electronically stored information (ESI)
• Develop eDiscovery processes and best practices
• Assist in managing eDiscovery technology for attorneys
• Analyze the effectiveness of existing systems and processes
• Manage financial planning processes and deliver financial results

Cybersecurity Business Systems Analyst IV, eDiscovery Specialist

• work closely with cross-functional teams to assess cybersecurity risk, validate control effectiveness, and ensure policy compliance across complex healthcare technology environments
• evaluate technical implementations, identify potential gaps, and ensure appropriate evidence is in place to support regulatory and security requirements
• bridge the gap between technical teams and governance functions, ensuring that risk decisions are informed, accurate, and aligned with both business and compliance objectives
• support process enhancement and redesign efforts to streamline Cybersecurity delivery
• review and analyze the effectiveness and efficiency of existing systems and processes
• provide insight into scope and parameters of required analysis in order to define outcome criteria and deliver measurable actions as part of daily efforts as well as in projects
• contribute to the determination of key data points and generate actionable metrics
• support research efforts to make recommendations
• operate in compliance with all federal, state, and local mandated information security laws, rules, and guidelines

Cybersecurity GRC Business Systems Analyst II

• Work closely with cross-functional teams to assess cybersecurity risk, validate control effectiveness, and ensure policy compliance across complex healthcare technology environments.
• Evaluate technical implementations, identify potential gaps, and ensure appropriate evidence is in place to support regulatory and security requirements.
• Bridge the gap between technical teams and governance functions, ensuring that risk decisions are informed, accurate, and aligned with business and compliance objectives.
• Manage process enhancement and redesign efforts to streamline Cybersecurity delivery.
• Review and analyze the effectiveness and efficiency of existing systems and processes to develop strategies for improving or further leveraging, consolidating, or decommissioning.
• Provide guidance, direction, and oversight for compliance with all federal, state, and local mandated information security laws, rules, and guidelines.

Cybersecurity Business Systems Analyst III

• Represent business needs within an Agile delivery team.
• Develop and retain strong positive relationships with business stakeholders.
• Act as liaison with business stakeholders, planning, conducting and leading the analysis efforts for new system implementations as well as system upgrades and maintenance.
• May lead collaborative decomposition sessions to identify high level scope of work across business and IT areas.
• Collaborate with business partners, IT partners and delivery teams on more complex business challenges to identify, refine and document business requirements in the form of epics, features and user stories with clear acceptance criteria.
• Understand process analysis and cost versus benefit analysis; and apply these skills routinely.
• Use wide range of techniques including interviews, document analysis, requirements workshops, business process analysis, use case, story mapping, and task and workflow analysis.
• Develop and maintain knowledge of Premera IT systems within the aligned domain (Claims) as well as supporting business and IT domains.
• Research, inform and recommend opportunities to apply business and technology solutions to address business problems.
• Demonstrate strong knowledge of data considerations for assigned domain.
• Create queries to troubleshoot, develop metrics, and create ad hoc reporting as needed.
• Aggregate, track, analyze and generate reports.
• Perform data analysis to assist in defining functional requirements.
• Develop more complex data mapping and begin to independently create modeling, and data transformation rules.
• May participate in multiple testing efforts.
• Build test scenarios and analyze data from tests.
• Work with software developer to write test scripts.
• Use data extract tools to validate test results.
• May provide direction and support for UAT.
• Provide input on backlog priorities and dependencies.
• Identify and lead improvement opportunities through analysis and understanding of business domain and technology solutions.
• Provide mentorship and direction to more junior analysts within the team.

Systems Analyst III

• Implements infrastructure systems and components in support of business and IT applications such as hardware, servers, software (such as operating systems, packaged software, configuration files, security certificates, database system etc.), and appliances.
• Independently conducts implementations that include installation, configuration, update, documentation and knowledge transfer.
• Analyzes, diagnoses, isolates and identifies system problems. Create short term solution to alleviate problem symptoms. Identify root causes and create and/or execute long term remediation plans.
• Contribute to compliance related activities such as reporting, baseline and verifications.
• Participates in application development process by reviewing non-functional requirements and propose, design, and deliver supporting infrastructure.
• Occasionally manage small scale IT projects or exercise technical leadership to oversee the architecture design and validation where relevant systems delivery is involved.
• Shares knowledge and mentor less experienced staff Initiates, promotes, and exemplifies best practices in areas of capacity, asset/inventory, configuration, update, procurement, and vendor engagement.
• Develop, design, test, and document improvement solutions and processes (such as scripting, automation, and workflow) aimed to improve system’s efficiency, reliability, scalability, and cost effectiveness.
• Demonstrates Mercury’s core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value Cordially and professionally interact with customers, vendors, superiors and peers.
• Regular attendance on a full-time schedule of at least 8 hours and 40 hours per week.

Senior Systems Engineer – RHEL Linux Engineer

• Support and maintain subscription billing platforms such as Zuora, Stripe Billing, and Chargebee
• Configure and manage pricing plans, product catalogs, subscriptions, invoicing rules, credits, and cancellations
• Independently handle routine subscription lifecycle events and billing issues, escalating complex cases to senior teammates
• Support sales tax configuration and maintenance within billing systems
• Assist with tax engine integrations and updates (e.g., Avalara) under guidance from senior analysts
• Partner with Finance and Tax teams to support audits, compliance reviews, and tax‑related reporting
• Support integrations with payment gateways and processors (e.g., Stripe, Adyen, Braintree)
• Investigate payment failures, retries, refunds, chargebacks, and reconciliation issues
• Help identify opportunities to improve payment success rates and billing accuracy
• Gather and document business requirements for billing, tax, and payment changes
• Create functional documentation, process flows, user stories, and test cases
• Execute and support user acceptance testing (UAT) and validate end‑to‑end invoice, tax, and payment accuracy
• Collaborate closely with a Senior Business Systems Analyst and cross‑functional partners including Finance, Revenue Operations, and Engineering.

Business Systems Analyst – Billing/Payments

• focuses on Epic environment management and upgrades
• effective resolution of technical issues with Epic delivery
• assists with Epic technical tasks such as interfaces, batch jobs, change management, and other Epic-focused tasks
• oversees and guides the implementation and support of multifaceted application portfolios
• guide and support teams of other senior architects, systems consultants and systems analysts
• develops solutions that best align Children's business requirements with the functionality and constraints of off-the-shelf software and related technology solutions

Systems Architect, Design Consultant

• Perform Endpoint/identity/device-lifecycle engineering to reduce unauthorized discovery, lateral movement, credential misuse, and persistence
• Designs/maintains secure macOS & Windows workstation images (on-site + VDI/remote)
• Engineers patching/version control (Ivanti, KACE, Intune, GPO)
• Supports Intune/Autopilot enrollment with passwordless auth & hardware keys (YubiKey, CAC)
• Builds logging/telemetry into SIEM/EDR
• Runs assess→ recommend →approve → implement → validate workflow
• Produces runbooks and KT

• Responsible for conducting risk assessments using various resources including Service Now and proprietary questionnaires
• Conduct assessments on requested software and mobile applications, as well as policy exception documentation, and risk remediation
• Work closely with several pillars of cybersecurity such as Identity and Access Management and Security Architecture
• Support process enhancement and redesign efforts to streamline Cybersecurity delivery
• Provide insight into scope and parameters of required analysis to define outcome criteria and deliver measurable actions
• Contribute to the determination of key data points from raw data and generate information to create meaningful actionable metrics and represent at an executive level
• Operate in compliance with all federal, state, and local mandated information security laws, rules, and guidelines
• Remain current with the latest industry information
• Ability to work within procedures with minimal oversight
• Ability to communicate effectively with leaders at all levels of the organization.

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