System Administrator

• Monitor, maintain, and continuously harden Monogram’s Azure environment, including Compute, Storage, Networking, and Security services.
• Automate scaling and capacity management using Azure-native tools and PowerShell scripting.
• Implement and manage new Azure environments and services as the organization grows.
• Administer Azure AD / Entra ID, including SSO configuration for enterprise applications, Conditional Access policies, and GPO management.
• Manage Windows Server and SQL database environments: provisioning, configuration, upgrades, migrations, and patching.
• Administer the full M365 E5 tenant including Exchange Online, Teams, SharePoint, OneDrive, and the Microsoft Purview and Defender suite.
• Manage user lifecycle, licensing assignments, and role-based access controls across the M365 platform.
• Configure and maintain Microsoft Defender for Endpoint, Identity, and Cloud Apps as part of the E5 security stack.
• Support and optimize Microsoft Sentinel alerting and SIEM integration in partnership with the Cybersecurity team.
• Administer Privileged Identity Management (PIM) for just-in-time, time-bound role elevation, and support MFA / passwordless authentication initiatives.
• Manage MDM/MAM environment for Windows and mobile devices used by a distributed clinical workforce.
• Build and maintain device configuration profiles, compliance policies, and application deployment packages.
• Manage Autopilot provisioning for new device onboarding across remote and office-based staff.
• Troubleshoot endpoint issues across CPU, memory, disk, and connectivity on Azure-joined devices.
• Administer and troubleshoot Cisco Meraki network infrastructure including routing, switching, firewalls, and wireless.
• Support DNS, DHCP, SMTP, SNMP, SSH, SFTP, and TCP/IP in hybrid Azure and on-premises environments.
• Manage VPN connectivity and client-side troubleshooting for remote clinicians.
• Maintain and test backup, restore, and disaster recovery procedures for Azure workloads.
• Provide escalated Tier 2/3 support to end users and service desk technicians.
• Document infrastructure configurations, runbooks, and standard operating procedures.
• Participate in on-call rotation with occasional evening and weekend availability for critical incidents.
• Work autonomously on projects while keeping stakeholders informed at key milestones.
• Support internal and external compliance audits by gathering evidence and documentation related to infrastructure controls.

• Perform analysis, troubleshooting, and provide problem solving to maintain and administer the research cyberinfrastructure resources used to support the research mission of the University.
• Coordinating the configuration and maintenance of the storage resources, including hardware and software
• Configuring and maintaining server-class, HPC resources, including compute and storage hardware, OS software, application software, and SLURM resource management system
• Maintaining an effective security posture including implementing the required security controls specified in the system security plans
• Diagnosing and resolving hardware, software, networking, and system issues when they arise
• Monitoring services and responding to service failures
• Implementing configuration management processes and procedures
• Providing technical support and user support as needed
• Documenting processes and procedures to administer and maintain the storage systems, computational systems, and infrastructure; ensuring required backups are performed regularly and successfully
• Working with other OIT groups, such as, Networking Services, Help Desk, and Systems to support the continued and efficient operation of the research cyberinfrastructure

HPSC System Administrator

• Lead strategic planning, architecture, and lifecycle management of Microsoft SQL Server environments
• Design, implement, and maintain high availability solutions, including: Always On Availability Groups, Windows Server Failover Clustering (WSFC), Disaster recovery architectures across multi-datacenter environments
• Manage SQL Server installations, upgrades, patching, and migrations
• Monitor, tune, and optimize database performance for high-throughput applications
• Implement and maintain database security, encryption, and compliance standards
• Develop automation for routine DBA tasks, monitoring, and alerting.
• Lead cross-functional projects with DBAs, developers, and application teams to deploy and upgrade critical systems.

Senior System Administrator

• Provide support for applications, services and servers at the University of Massachusetts Global.
• Responsible for the setup, installation, configuration, upgrading, and evaluation phases of providing applications, services, and servers for customer use.
• Provide technical, instructional, and administrative support to the UMass Global constituencies related to applications, services, and servers.
• Manage application and server backups across the enterprise and cloud (AWS and Azure).
• Diagnose, replace, upgrade, and repair applications, services, and servers for Windows and Linux.
• Install new, upgrade existing, and troubleshoot application, service, or server related issues.
• Use and maintain tools such as Azure Update Manager to manage operating system patching and enterprise services.
• Write and maintain PowerShell scripts for reporting and system automation.
• Handle technical inventories, shipping logistics, and equipment organization.
• Perform work in accordance with systems diagrams.
• Create and maintain training documentation for team members supporting applications and services.
• Continuously assess all documented processes for improvements.
• Provide high quality support to university customers.
• Work with teams and team members to provide our customers an excellent experience.
• Perform other duties as assigned.

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