System Administrator

• Provide Systems Administration support to the Test Resource Management Center’s (TRMC) All Domain Test Range (ADTR) and INDOPACOM Pacific-Rim Multi-Domain Training and Experimentation Capability Team, Joint Mission Environment Test Capability (JMETC) Secret Network (JSN) Node, JMETC Multiple Independent Levels of Security Network (JMN) Node, Secret Defense Research and Engineering Network (SDREN), Defense Research and Engineering Network (DREN);
• Responsible for the administration of computer systems hardware, network gear, software, information systems & peripheral equipment such as servers, desktops, zero clients, storage devices, and virtualization infrastructure.
• Install, support, upgrade, and configure systems (Windows/Linux/VMWare/SQL Server, Horizon UAG, VDI)
• Maintain security and recovery procedures such as patching, applying STIGs, and performing backups of systems.
• Administration of infrastructure including servers, zero clients, malware protection software, HBSS, syslog servers, databases, ACAS, etc.
• Upgrade systems and processes as needed for enhanced functionality and/or security issue resolution.
• Find potential risks or inefficiencies associated with the configuration of the system and recommend mitigation strategies.
• Ensure compliance with data security policies, relevant legal and regulatory requirements, and TRMC cyber security program implementation plans following TRMC directives and applicable RMF requirements.
• Authors and/or reviews team standard operating procedure (SOP) documentation to ensure consistent systems configuration and knowledge transfer to other team members.

Systems Administrator

• A System Administrator is responsible for the day-to-day operation, maintenance, and security of computer systems and networks within an organization.
• This role ensures that technology infrastructure functions effectively and efficiently, supporting the organization's goals and objectives.
• Manage and maintain physical and virtual servers, including hardware and software configurations.
• Manage and support Microsoft Azure systems (e.g., SharePoint, Exchange, Teams)
• Install, configure, and update operating systems and applications.
• Monitor server performance and resource utilization.
• Implement backup and recovery procedures.
• Design, implement, and maintain network infrastructure, including routers, switches, and firewalls.
• Monitor network performance and troubleshoot issues.
• Ensure network security and compliance with industry standards.
• Provide advanced technical assistance to users, including troubleshooting hardware and software problems.
• Create and manage user accounts and permissions.
• Solve and close escalated helpdesk tickets/tasks.
• Develop and publish helpdesk solutions.
• Monitor security threats and vulnerabilities.
• Respond to security incidents and breaches.
• Manage data storage and retrieval systems.
• Implement data backups.
• Research and evaluate new technologies and hardware.
• Plan and implement infrastructure upgrades and replacements.
• Stay current with industry trends and best practices.

• Provide support for applications, services and servers at the University of Massachusetts Global.
• Responsible for the setup, installation, configuration, upgrading, and evaluation phases of providing applications, services, and servers for customer use.
• Provide technical, instructional, and administrative support to the UMass Global constituencies related to applications, services, and servers.
• Manage application and server backups across the enterprise and cloud (AWS and Azure).
• Diagnose, replace, upgrade, and repair applications, services, and servers for Windows and Linux.
• Install new, upgrade existing, and troubleshoot application, service, or server related issues.
• Use and maintain tools such as Azure Update Manager to manage operating system patching and enterprise services.
• Write and maintain PowerShell scripts for reporting and system automation.
• Handle technical inventories, shipping logistics, and equipment organization.
• Perform work in accordance with systems diagrams.
• Create and maintain training documentation for team members supporting applications and services.
• Continuously assess all documented processes for improvements.
• Provide high quality support to university customers.
• Work with teams and team members to provide our customers an excellent experience.
• Perform other duties as assigned.

• Provide advanced troubleshooting and technical support for escalated infrastructure, systems, networking, and end-user issues.
• Serve as a technical escalation point for Helpdesk Technicians and IT Technicians.
• Support administration and maintenance of Windows server environments, Active Directory, Group Policy, DNS, DHCP, file services, and related Microsoft infrastructure technologies.
• Assist with administration and support of Microsoft 365, Microsoft Intune, endpoint management, and identity management systems.
• Support virtualization infrastructure including VMware vSphere environments, virtual machines, storage systems, and backups.
• Troubleshoot and support network infrastructure including switches, wireless systems, VLANs, routing, fiber connectivity, and network patching.
• Assist with maintenance and monitoring of server rooms, communication rooms, UPS systems, and infrastructure hardware.
• Participate in infrastructure upgrades, system deployments, hardware refreshes, migrations, and technology improvement initiatives.
• Support cybersecurity initiatives including patch management, endpoint protection, account security, and vulnerability remediation activities.
• Maintain accurate documentation for systems, network diagrams, configurations, procedures, and asset inventories.
• Monitor infrastructure health, system alerts, backup status, and operational performance indicators.
• Coordinate and work with vendors, contractors, and third-party support providers as required.
• Provide onsite and remote support for office, plant, shop, and mining operational areas.
• Support disaster recovery, failover, and business continuity processes as required.
• Follow company safety standards, cybersecurity requirements, change management practices, and IT operational procedures.
• Comply with all company safety policies, MSHA regulations, and site access requirements.
• Perform other incidental and related duties as required and assigned.

IT Systems Administrator

• The Azure Administrator will support and optimize our cloud-based infrastructure and enterprise collaboration platforms.
• This role will be responsible for administering Microsoft Azure environments, providing Tier 1 and Tier 2 support for an Azure-hosted application that monitors customer devices, and managing Microsoft 365 and SharePoint environments.
• The ideal candidate will work effectively across teams, including R&D, development, and international software teams, and contribute to the reliability, security, and continuous improvement of our systems.
• Provide Tier 1 and Tier 2 support for an application built in Microsoft Azure that monitors customer devices.
• Troubleshoot incidents, analyze root causes, and coordinate escalations when needed.
• Monitor Azure-hosted services for performance, availability, and reliability.
• Support deployment, maintenance, and optimization of Azure resources and related infrastructure.
• Assist with security, access management, and compliance within the Azure environment.
• Manage Exchange Online, Teams, OneDrive, and other Microsoft 365 services.
• Configure and maintain user accounts, licenses, and security groups.
• Implement compliance policies, retention rules, and Data Loss Prevention (DLP) strategies.
• Provide Tier 2/3 support for Office 365-related issues.
• Manage SharePoint Online environments, configure site collections, permissions, and workflows, and support content migration and governance.

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