System Administrator

• Provide advanced troubleshooting and technical support for escalated infrastructure, systems, networking, and end-user issues.
• Serve as a technical escalation point for Helpdesk Technicians and IT Technicians.
• Support administration and maintenance of Windows server environments, Active Directory, Group Policy, DNS, DHCP, file services, and related Microsoft infrastructure technologies.
• Assist with administration and support of Microsoft 365, Microsoft Intune, endpoint management, and identity management systems.
• Support virtualization infrastructure including VMware vSphere environments, virtual machines, storage systems, and backups.
• Troubleshoot and support network infrastructure including switches, wireless systems, VLANs, routing, fiber connectivity, and network patching.
• Assist with maintenance and monitoring of server rooms, communication rooms, UPS systems, and infrastructure hardware.
• Participate in infrastructure upgrades, system deployments, hardware refreshes, migrations, and technology improvement initiatives.
• Support cybersecurity initiatives including patch management, endpoint protection, account security, and vulnerability remediation activities.
• Maintain accurate documentation for systems, network diagrams, configurations, procedures, and asset inventories.
• Monitor infrastructure health, system alerts, backup status, and operational performance indicators.
• Coordinate and work with vendors, contractors, and third-party support providers as required.
• Provide onsite and remote support for office, plant, shop, and mining operational areas.
• Support disaster recovery, failover, and business continuity processes as required.
• Follow company safety standards, cybersecurity requirements, change management practices, and IT operational procedures.
• Comply with all company safety policies, MSHA regulations, and site access requirements.
• Perform other incidental and related duties as required and assigned.

IT Systems Administrator

• The Azure Administrator will support and optimize our cloud-based infrastructure and enterprise collaboration platforms.
• This role will be responsible for administering Microsoft Azure environments, providing Tier 1 and Tier 2 support for an Azure-hosted application that monitors customer devices, and managing Microsoft 365 and SharePoint environments.
• The ideal candidate will work effectively across teams, including R&D, development, and international software teams, and contribute to the reliability, security, and continuous improvement of our systems.
• Provide Tier 1 and Tier 2 support for an application built in Microsoft Azure that monitors customer devices.
• Troubleshoot incidents, analyze root causes, and coordinate escalations when needed.
• Monitor Azure-hosted services for performance, availability, and reliability.
• Support deployment, maintenance, and optimization of Azure resources and related infrastructure.
• Assist with security, access management, and compliance within the Azure environment.
• Manage Exchange Online, Teams, OneDrive, and other Microsoft 365 services.
• Configure and maintain user accounts, licenses, and security groups.
• Implement compliance policies, retention rules, and Data Loss Prevention (DLP) strategies.
• Provide Tier 2/3 support for Office 365-related issues.
• Manage SharePoint Online environments, configure site collections, permissions, and workflows, and support content migration and governance.

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IT Systems Administrator

Azure System Administrator