System Administrator

• Serve as the organizations primary Salesforce technical lead across Sales Cloud and Experience Cloud, including third-party Salesforce tools, driving the ongoing design and expansion of an actively evolving platform, and ensuring the platform architecture is scalable, sustainable, and aligned with organizational goals
• Maintain automated backups of production data and metadata as well as overall data integrity of Salesforce through regular audits and ensure that Program CRM supports Share Our Strengths programmatic and organizational goals; stay abreast of data integrity best practice processes, methods and technology tools
• Manage advanced configuration, including designing and building custom objects and relationships, dynamic forms across complex objects with 400+ fields, automating business processes using Salesforce Flows, creating formula and rollup summary fields, adding and editing fields, changing page layouts, and editing permissions
• Manage and troubleshoot data migrations and integrations from external sources to Salesforce
• Collaborate with IT, Data Analytics, and external developers on bidirectional AWS-Salesforce integration, aligning data mapping requirements, providing solution design input, and conducting ongoing monitoring to ensure data integrity
• Design and build advanced reports, custom report types, and dashboards that aggregate data across multiple objects to support evolving reporting needs
• Create and maintain system documentation infrastructure, templates and standards, and work collaboratively with internal and external stakeholders to ensure documentation is completed for both internally and externally delivered work.
• Lead development of data dictionaries and field mapping resources for core Salesforce objects, supporting data consistency for objects with multiple integrations and cross-departmental users
• Manage data hygiene efforts, including developing and maintaining the organizations duplicate management protocol, implementing necessary validation and duplicate rules, and providing oversight to the CRM Manager and superusers on consistent application
• Proactively make recommendations on system improvements through independent assessment of technical risk, participation in workgroup and requirements gathering processes, and evolving business needs of the department and organization.
• Partner with colleagues to support Share Our Strength's work to be a diverse and inclusive organization, and ensuring this value is embedded in the organization and throughout our work.

Salesforce Systems Administrator

• Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.
• Manage user and system accounts across Microsoft Windows infrastructure environments.
• Troubleshoot workstations and servers operating in both physical and virtual environments.
• Install hardware, software, and system updates to support operational requirements.
• Configure Windows operating systems and maintain system settings in accordance with approved standards.
• Perform patch management activities to ensure systems remain current and secure.
• Assess and remediate vulnerabilities by identifying risks and implementing corrective actions.
• Configure and troubleshoot workstation peripherals while providing technical support at remote locations as required.

• Provide on‑demand, timely professional IT support services to the Team Ship Front Office within the Information Management & Security (IM&S) Directorate, across the PAE Maritime Organization, Washington, DC.
• Provide day‑to‑day administration of Windows-based desktops, laptops, and servers in classified and unclassified environments.
• Support user account management, permissions, system configuration, patching, and troubleshooting in accordance with DoD and PAE Maritime standards.
• Deliver Tier II/III technical support to government personnel, resolving escalated help desk incidents.
• Configure, deploy, and maintain end-user hardware, software, and peripheral devices.
• Support virtualization, backup, and system availability efforts in coordination with enterprise IT service providers.
• Assist government ISSMs and ISSOs with Risk Management Framework (RMF) activities, continuous monitoring, and cybersecurity compliance.
• Apply security patches, and configuration baselines to maintain system security.
• Maintain technical documentation, SOPs, asset inventories, and system configuration records.
• Coordinate with cybersecurity, networking, application teams, and vendors to support mission operations.
• Communicate technical information clearly to both technical and non‑technical stakeholders.

Junior Systems Administrator

• Design, implement, and maintain enterprise Linux infrastructure across on-premises data centers and cloud environments
• Review and analyze process and system specifications to ensure delivery requirements are met across hybrid Linux environments
• Architect and manage containerized infrastructure using Docker and container orchestration platforms
• Design and implement cloud infrastructure solutions on AWS and Azure
• Recommend enhancements and updates to Linux operating systems, system software products, Docker containers, and cloud infrastructure components
• Ensure the Company's Reliability, Availability, and Serviceability (RAS) metrics are sustained
• Document test plans and create/revise Bash, Python, or other scripting languages for automation
• Implement and update monitoring tools for Linux systems, containerized applications, and cloud resources
• Monitor operating system and cloud infrastructure performance to achieve optimum performance levels
• Mentor and supervise junior staff in project-level tasks, Linux administration best practices, Docker containerization, and cloud operations

Senior Systems Administrator/Engineer – Linux

• Direct staff in the execution of enterprise Apple device management, security, and deployment activities
• Ensure FINRA's Mac ecosystem meets defined quality standards
• Focus on JAMF Pro administration, application packaging, and maintaining security compliance
• Review and analyze complex macOS system specifications, JAMF policies, and MDM configurations
• Leverage AI tools to accelerate analysis, identify patterns, and generate insights
• Serve as the subject matter expert for Apple ecosystem management
• Design, implement, customize, maintain, and administer complex macOS environments
• Recommend and lead implementation of macOS updates, security patches, and hardware refresh cycles
• Develop and maintain application packaging workflows for macOS software distribution
• Lead security vulnerability remediation efforts for macOS devices
• Implement and manage Single Sign-On (SSO) integration for macOS devices
• Configure and maintain conditional access policies and device compliance requirements
• Evaluate Apple ecosystem trends, JAMF updates, and emerging Mac management technologies
• Document and communicate test results for JAMF deployments and security remediation activities
• Mentor junior staff on Apple device management best practices
• Participate in internal process improvement committees and Apple/JAMF user groups

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