Support Engineer

• Provide high-quality support to our customers
• Troubleshoot technical issues and guide users through solutions
• Ensure customer satisfaction through timely and effective communication
• Team up with engineers and architects in a fast-paced environment supporting critical platforms
• Document solutions and contribute to the knowledge base

Customer Support Engineer

• Daily operational monitoring and analysis of security and operational events from the solution monitoring dashboard based on business days.
• Execution of IT and security operations and incident management, including monitoring, classification and analysis of events from the securities settlement system and timely escalation of those events.
• Follow-up on remediation activities and open operational tickets, including developing and maintaining corresponding documentation to continuously improve Erste Digital’s operational outcomes.
• Support for developing bug fixes on a low-code platform; ideal for junior developers.

Support Engineer jobs in Slovakia

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Customer Support Engineer

Student Part-time Technical Analyst