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Customer Support Engineer
Ness Digital EngineeringCustomer Support Engineer providing high-quality support for customers at Ness Digital Engineering. Troubleshooting technical issues, collaborating with engineers, and ensuring customer satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support within a DevOps environment, utilizing strong troubleshooting and analytical skills to ensure customer satisfaction. Proficient in OS knowledge, database management, and effective communication in a fast-paced technical setting.
Highest-signal resume keywords
Customer Support ToolsTroubleshooting SkillsDevOps ExperienceDatabase SkillsOS Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingAnalytical SkillsBasic ScriptingSQLOraclePostgresCassandra
Soft Skills
Problem SolvingCommunicationTeam Collaboration
Tools & Technologies
Ticketing SystemsSaaS Environment
Certifications & Qualifications
Bachelor's Degree in EngineeringBachelor's Degree in Computer Science
Industry Keywords
Infrastructure OperationsTechnical SupportKnowledge Base
Tech Stack
Tools & technologiesCassandraLinuxOraclePostgresSQL
About the role
Key responsibilities & impact- Provide high-quality support to our customers
- Troubleshoot technical issues and guide users through solutions
- Ensure customer satisfaction through timely and effective communication
- Team up with engineers and architects in a fast-paced environment supporting critical platforms
- Document solutions and contribute to the knowledge base
Requirements
What you’ll need- Bachelor's degree in Engineering, Computer Science, or related field
- Experience with customer support tools and ticketing systems
- Ability to work independently and as part of a team
- Strong problem solving, analytical and communication skills
- Experience in a DevOps environment / Operations team / Infrastructure Operations team
- Excellent Troubleshooting skills
- OS knowledge (Windows or Linux)
- Database skills (SQL, Oracle or Postgres / Cassandra)
- Experience in a SaaS or tech environment
- Basic scripting or programming knowledge
Benefits
Comp & perks- access to trainings and certifications
- bonuses
- aids
- socializing activities
- attractive compensation