Support Engineer

• Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions
• Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment
• Report and follow up with engineering and development to address and resolve product issues
• Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis
• Running real-time phone or remote access sessions with customers
• Develop core competency in Fortinet’s product line and technologies

Technical Support Engineer

• Provide first-level support for IT incidents and service requests across various enterprise technologies, ensuring timely resolution and accurate documentation
• Monitor infrastructure components, including compute, storage, networking, security, and cloud environments, responding to alerts and performing initial troubleshooting
• Perform basic administration tasks such as system health checks, log analysis, and routine maintenance activities
• Assist in configuring, provisioning, and maintaining IT systems, including virtualization, cloud platforms, security appliances, and networking devices
• Escalate complex issues to L2/L3 teams while ensuring proper knowledge transfer and ticket documentation
• Follow IT service management (ITSM) processes and best practices, adhering to SLAs for incident response and resolution
• Assist in backup and disaster recovery operations, ensuring data integrity and availability
• Support access management, identity verification, and security compliance procedures
• Document troubleshooting steps, issue resolutions, and system configurations in the knowledge base
• Participate in shift-based operations, including weekends and on-call support as required

• Support smart building and automation projects through technical coordination.
• Review project requirements and support technical submissions.
• Coordinate with suppliers and internal teams.
• Assist with system integration activities.
• Provide technical support for automation-related systems.

Support Engineer jobs in Saudi Arabia

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Technical Support Engineer

Technical Support Engineer

Presales, Technical Support Engineer – BMS