Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Assists in the development, maintenance and support of Cerner and other clinical systems for the area of responsibility
• Provides input and guidance to build and design teams regarding build, optimization, training plans, goals, and implementation within their defined area
• Coordinates discussions with hospital department leaders, end users and IT Teams providing expertise on workflows of the clinical applications
• Establishes plans for supporting super-user groups
• Supports and leads evaluations of IT updates and revisions; establishes priorities and plans for release schedules
• Ensures that maintenance releases are properly tested and quality assured prior to production
• Supports and leads incident management processes and escalates issues as appropriate
• Provides mentoring and training to application analysts I in system analysis & design, specification development and documentation, and end-user training with ULH prescribed methodologies
• Completes assigned tasks per defined project scope, timelines, and budgets for implementations; works to prescribed methodologies for all project implementations
• May work on multiple implementations at any given time
• Provides Level 1, 2 and 3 support for day-to-day production issues maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedure; performs Tier 1, 2 and 3 Application/Systems support

Clinical Support Application Analyst – PathNet

• **Are you the one we’re looking for?**
• Diverse Computing, Inc. is looking for a highly driven Technical Support Representative to join our technical support team. This is a full-time, salaried, nonexempt position that can be performed remotely or in office. The ideal candidate will be as proud as we are to have the privilege of delivering unmatched customer support and user-friendly software for those who protect and serve the public. Our clients and fellow employees are fully engaged in being an integral part of solution-oriented development and improvement of public safety software that agencies throughout the United States rely on. Our unwavering customer service and technical support is one of the main reasons for our continued business success.
• The focus of this position is to work closely with our clients to fully understand and support their business processes and technical needs as it pertains to our products. In addition to supporting our software solutions, the successful candidate will have the ability to assist clients with enterprise level networking equipment and support. We are seeking someone with a passion for helping. Someone with an interest in continuously learning about our clients, products, networking, and security.
• **Get to know us a little.**
• At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit.
• Imagine working for a company where you get to take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren’t just catch phrases… they are part of our everyday reality, and, yes, we’re proud of it!

Technical Support Representative I

• Provides a wide array of IT services for Gray Team Members
• Installs, modifies, and makes repairs to personal computer hardware and software systems
• Provides technical assistance and training to system users, and provides remote support as needed
• Coordinates adds, moves and changes of smart phone and tablets
• Assists the Helpdesk operations for Information Technology
• Uses IT support call software to organize, sign off, and provide reporting on all service calls
• Provides written documents of procedures and tasks assigned to the position
• Installs new peripheral hardware on existing office systems
• Performs preventative maintenance of existing hardware
• Advises department manager in hardware ordering related issues
• Communicates with users regarding the schedule of new hardware deployment
• Works with third parties for mobile device usage
• Supports 2-3 current smartphone platforms and utilize MDM software
• Ability to provide remote support relating to jobsite and satellite office computer troubleshooting
• Ability to handle and organize multiple tasks

Desktop Support Technician

• Implement POS data ensuring 100% efficiency and quality to support the business requirements of all franchise requests, including pricing and agency support.
• Utilize technical expertise on all data points to ensure POS data is executed according to the business standards.
• Identify areas for data quality improvements and help to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies.
• Ensure master data integrity in key systems as well as maintaining the processes to support data quality.
• Collaborate and communicate with team members ensuring they follow data strategies
• Advise leaders on concerns with data issues before implementation
• Schedule reviews and provide recommendations on process improvements based on strategy and design
• Provide on call support after hours (nights and weekends) to field operations and Help Desk in the resolution of menu and application related issues
• Monitor performance and quality control of systems and identify improvements, support usability testing of systems and quality assurance

Data Management Support Analyst

• ***Are you the one we’re looking for?***
• Diverse Computing, Inc. is looking for a highly motivated Product Support Analyst to join our close-knit product team. We are looking for someone with a strong drive towards customer service, the ability to work collaboratively across multiple teams, and an interest in learning the ins and outs of working in product development. In this role, you'll have the opportunity to work directly with our customers and our team to support DCI projects and products.
• This role requires the ability to understand our complex products and our users’ needs, as well as leading by example through attention to detail, critical thinking, and creative problem solving. We believe our product team should be one step ahead, proactively knowing the right questions to ask and acting in the best interest of our clients as well as our product teams’ success.****
• ***Get to know us a little.***
• At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit. Imagine working for a company where you can take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren't just catch phrases... they are part of our everyday reality, and yes, we're proud of it!

Product Support Analyst – Software

• provide advanced, consultative technical support to advisory firms and internal partners
• serve as a subject-matter resource across Orion's technology ecosystem
• apply deep platform knowledge and independent judgment to resolve complex technical issues
• guide technology adoption, validate system functionality, and mentor team members
• act as trusted advisors while supporting certification integrity and service excellence
• independently analyze advanced technical issues, configuration challenges, and workflow discrepancies
• provide consultative guidance on Orion platform capabilities (Reporting, Billing, Performance, Advisor Portal, Reconciliation, Trading, and other modules)
• deliver detailed system training and technical guidance to advisors and internal partners
• participate in build-week activities by testing, validating, and certifying system functionality
• collaborate with Product Management and Development teams on defects, enhancements, and functional changes
• act as escalation support for complex technical cases
• document technical configurations, solutions, and best practices
• mentor and coach team members through job-shadowing and real-time guidance
• lead certification efforts and support technical enablement programs

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