Support Engineer

• Designs, documents, tests, and debugs software systems and/or applications.
• Participates in full development life cycle including requirements review and design.
• Participates in software design meetings and analyses user needs to establish technical requirements.
• Consults with end users to prototype, refine, test, and debug programs to meet needs.
• Creates technical specifications based on conceptual design and stated business requirements.
• Serves as a technical expert on development projects.
• Identifies and evaluates new technologies for implementation.
• Maintains documentation for software functionality; project planning; evaluations; budgeting, feedback, and improvements.
• Provides estimates, budgets, project flow, client updates, and meeting expectations.
• Minimizes risk, prepares for risk mitigation, keeps projects on track.
• Manages user requirements and provides timely project updates.
• Analyzes program codes to find causes of errors and revise as needed.
• Provides feedback for performance appraisals of team members.

App Dev & Support Engineer III

• We are looking for a** IT Support Engineer** with experience in server infrastructure management in either Windows or Linux work remotely from anywhere in Latin America.
• You will be working in an agile environment, with an awesome team on the implementation of world-class software products.
• Technical support continuous integration and delivery pipeline.
• Drive technical innovation and efficiency in cloud infrastructure operations via integration duties relative to platform support and service delivery.
• Facilitate after hours infrastructure deployment efforts as planned.
• Support development and QA teams in their deployment efforts as needed.
• Open change tickets as needed to facilitate release automation processes.
• Ensure pipeline platforms are redundant and backed up as needed.
• Communicate effectively and appropriately, deferring to management on communicating with external teams as needed.
• Provide internal and external customers with excellent customer service.
• Attend departmental, project and general meetings and effectively represent current status as appropriate.
• Participate in company provided training and perform independent training and research as appropriate.
• Install system patches and application updates as directed.
• Assist in other production support efforts as needed.

See all jobs on JobTailor

App Dev & Support Engineer III

IT Support Engineer