Application Support Analyst

Paysend

Application Support Analyst ensuring payment platforms run reliably at Paysend. Analyzing transactions and collaborating with partners to resolve issues.

Posted 7/24/2026full-timeRemote • 🇬🇹 GuatemalaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in transaction analysis and administration, utilizing Oracle SQL and monitoring tools like Grafana. Proficient in incident management and communication with partners to resolve payment service issues effectively.

Highest-signal resume keywords

Oracle SQLGrafanaPostmanProblem-SolvingIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLTransaction AnalysisRoot-Cause AnalysisAPI TroubleshootingMonitoring and Alerting

Soft Skills

Problem-SolvingMultitaskingCommunication

Tools & Technologies

OpenSearchSlackGoogle WorkspaceJiraConfluence

Industry Keywords

Payment ServicesIncident ResponseSAR ReconciliationData CorrectionsFile-Loading Discrepancies

Tech Stack

Tools & technologies

CloudGrafanaLinuxOracleSQL

About the role

Key responsibilities & impact

Analyze and administer the transaction flow and individual transactions using Oracle SQL, Postman, and OpenSearch
Maintain the business-critical payment services
Interact with partners about transaction flows
Investigate transactions flagged for manual parsing, document detailed root-cause analysis, and update transaction statuses accordingly
Investigate transactions stuck in pending status (payouts and funding) for longer than 3 days and escalate as needed
Provide prompt incident response and create/manage detailed incident reports
Guide and coordinate other employees responsible for resolving incidents
Communicate directly with partners and banks when an issue is identified on their side, including reporting, data corrections, and file-loading discrepancies
Support SAR reconciliation issues, including unmatched transactions, duplicate or missing report data, partner file load failures, and data mismatches between SAR and the PDP platform
Maintain business-critical payment services and monitor for faults or degraded performance using Grafana and other monitoring tools
Coordinate, deploy, and roll back releases
Verify system health and graphs following each release
Provisioning monitoring and detection of problems and faults in payment services
Make informed decisions regarding payment processing actions based on investigation findings
Read and apply API documentation to troubleshoot partner integrations

Requirements

What you’ll need

Experience with collaboration tools (Slack, Google Workspace, Jira, Confluence)
Bachelor's degree preferred
Strong focus on problem-solving with the ability to investigate and resolve issues independently
Ability to multitask and manage multiple concurrent incidents or requests under time pressure (including strict SLA windows)
Basic knowledge of SQL is essential (Oracle SQL preferred)
Experience with Grafana for monitoring and alerting
Linux, network, or cloud administration experience
Experience with OpenSearch is a plus
Comfort working with API documentation (e.g., Postman) to investigate and troubleshoot integrations
Ability to solve general operational issues with minimal supervision
Advanced English language skills, both written and verbal, for partner and internal communication.

Benefits

Comp & perks

Make a Global Impact: Join a company that is transforming how people and businesses move money around the world.
Own Meaningful Outcomes: We empower our people to take ownership, make decisions, and drive real impact.
Grow with Us: As a fast-growing global fintech, we offer opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies.
Collaborate with Exceptional People: Work alongside talented colleagues from diverse backgrounds and disciplines.
Move Fast and Make Things Happen: We value action, curiosity, and continuous improvement.
Be Part of Our Journey: We're building the future of the global money movement.