Support Engineer

• Understand and analyse issues, be able to find appropriate solutions
• Integration protocol testing
• Second-level customer support
• Delivering excellent customer service with 5 shifts a week

Technical Support Specialist

• Solve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance, recovery and security – becoming an expert resource on best practices for running Factory’s platform.
• Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product.
• Develop tools and diagnostics. Contribute to internal projects such as software tools for performance benchmarking, diagnostics and automation, and help shape playbooks for deployment and operational excellence.
• Collaborate cross‑functionally. Partner with customer success, growth, and engineering to design scalable processes and dashboards that drive data‑informed decisions.

Support Engineer jobs in Asia

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Technical Support Specialist

Technical Support Engineer