Technical Support Engineer

Company Factory

Technical Support Engineer working with customers to solve technical issues for a developer-centric platform. Collaborating cross-functionally to develop tools and enhance customer success.

Posted 6/24/2026full-timeRemote • ⛩ Anywhere in AsiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudFirewallsGoJavaJavaScriptNode.jsPython

About the role

Key responsibilities & impact

Solve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance, recovery and security – becoming an expert resource on best practices for running Factory’s platform.
Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product.
Develop tools and diagnostics. Contribute to internal projects such as software tools for performance benchmarking, diagnostics and automation, and help shape playbooks for deployment and operational excellence.
Collaborate cross‑functionally. Partner with customer success, growth, and engineering to design scalable processes and dashboards that drive data‑informed decisions.

Requirements

What you’ll need

Proficiency in one or more modern languages such as Python, Go, Java, C++, or JavaScript/Node.js.
Experience administering large-scale production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud.
Excellent written and verbal communication skills.
A genuine desire to help people and advocate for customer success.
A strong diagnostic instinct—the ability to investigate and solve problems calmly and effectively in real time.
A capacity to rapidly learn new technical skills and adapt to emerging technologies.
Strong teamwork skills and sound judgment on when to seek help or collaborate.
Experience with AI/ML or enterprise software (especially B2B SaaS) that complements Factory’s mission.
Prior work at startups or in high‑growth environments where you built processes and tools from scratch.
Familiarity with observability tools, automation frameworks or CI/CD pipelines.
Basic coding or scripting abilities beyond your primary language (e.g., writing integrations or automations).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Company Factory Website LinkedIn All Job Openings 1 - 10 employees At Company Factory, we create fun Social Media, Social Networking and iphone applications/websites. Technical Support Engineer Job not on LinkedIn 🔥 5 minutes ago ⛩ Asia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer AWS Azure Cloud Firewalls Java JavaScript Node.js Python Go Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Solve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance, recovery and security – becoming an expert resource on best practices for running Factory’s platform.
Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product.
Develop tools and diagnostics. Contribute to internal projects such as software tools for performance benchmarking, diagnostics and automation, and help shape playbooks for deployment and operational excellence.
Collaborate cross‑functionally. Partner with customer success, growth, and engineering to design scalable processes and dashboards that drive data‑informed decisions. 🎯 Requirements
Proficiency in one or more modern languages such as Python, Go, Java, C++, or JavaScript/Node.js.
Experience administering large-scale production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud.
Excellent written and verbal communication skills.
A genuine desire to help people and advocate for customer success.
A strong diagnostic instinct—the ability to investigate and solve problems calmly and effectively in real time.
A capacity to rapidly learn new technical skills and adapt to emerging technologies.
Strong teamwork skills and sound judgment on when to seek help or collaborate.
Experience with AI/ML or enterprise software (especially B2B SaaS) that complements Factory’s mission.
Prior work at startups or in high‑growth environments where you built processes and tools from scratch.
Familiarity with observability tools, automation frameworks or CI/CD pipelines.
Basic coding or scripting abilities beyond your primary language (e.g., writing integrations or automations). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Engineer 🕒 May 16 SOCKET 51 - 200 📡 Telecommunications Website LinkedIn All Job Openings Technical Support Engineer providing support to APAC developers and security teams via Zendesk, Slack, and Discord. Troubleshooting technical issues and building support resources for Socket products. ⛩ Asia – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer JavaScript Maven Open Source Python Technical Support Engineer, L3 🕒 April 14 Sumsub 501 - 1000 📋 Compliance ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Technical Support Engineer (L3) providing support for B2B clients on the Sumsub platform. Focused on troubleshooting issues, collaborating with teams, and developing custom solutions. ⛩ Asia – Remote 💰 $30M Series B - Sumsub on 2022-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇨🇳 Chinese Required SQL Technical Support Engineer, L2 🕒 April 8 Sumsub 501 - 1000 📋 Compliance ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Technical Support Engineer providing support for B2B clients on the Sumsub platform. Collaborating closely with teams while handling technical issues and client communications. ⛩ Asia – Remote 💰 $30M Series B - Sumsub on 2022-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇨🇳 Chinese Required SQL Support Engineer, APAC 🕒 March 27 Supabase 51 - 200 ☁️ SaaS 🔌 API 🤖 Artificial Intelligence Website LinkedIn All Job Openings Support Engineer at Supabase providing world-class developer support for technical customers. Troubleshooting issues and guiding users on various topics related to our Postgres development platform. ⛩ Asia – Remote 💰 $80M Series B on 2022-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer JavaScript Linux Node.js Postgres React SQL Svelte Unix Vue.js Technical Support Engineer 🕒 March 24 Sumsub 501 - 1000 📋 Compliance ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Technical Support Engineer providing B2B technical support for the Sumsub verification platform. Collaborating and resolving client issues via multiple communication channels. ⛩ Asia – Remote 💰 $30M Series B - Sumsub on 2022-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇨🇳 Chinese Required SQL View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

PythonGoJavaC++JavaScriptNode.jsAI/MLB2B SaaSobservability toolsautomation frameworks

Soft Skills

written communicationverbal communicationcustomer advocacydiagnostic instinctproblem-solvingadaptabilityteamworkjudgment