Supply Chain

• Provide a key link in Supply Chain between Customers and Intercompany and third party supply sites and markets
• Manage Operations Liaise with Principal’s Purchasing, Finance Departments and Fiscal Reps to perform Supply Chain Operations activities on their behalf
• Ensure that customer and supply sites comply with Business and Tolling Rules
• Resolve discrepancies in quantity and timing of market orders
• Receipt and entry of market orders as per business rules
• Receipt and process supplier invoices and follow up on price discrepancies, and payment queries
• Accurate receipt and process Tolling Fee invoices
• Perform all activities in accordance to Good Distribution Procedure
• Issue invoices to markets
• Issue required shipping documents, certify with local Chamber of Commerce and legalise with relevant Embassies as required
• Liaise with Freight Forwarder/ Logistics for outbound shipments and update Freight Tracker/ Register if applicable
• Approval or sign off of Redeployment/ Rework on behalf of Principal
• Co-ordinate Redeployments/ Reworks and ensure that the costs are back-charged to the appropriate party
• Liaise with QC for testing, release and generation of CoAs for API if applicable
• Liaise with QC for QP inspection and release of Drug Products
• Manage Information Assist and support Master Data related to customers, contracts and BOMs
• Use reports to monitor and ensure data integrity if applicable
• Receive and forward Customer Complaints as per established procedures
• Follow up and expedite for prompt resolution(s)
• Manage Financial Activities/ Compile Financial Reports
• Perform all SAP transactions in compliant manner
• Meet Finance deadline for month-end and year-end sales reporting
• Provide supporting documentation for Financial Audits as requested
• Work with External Manufacturing organisation to support implementation of new supply models
• Assist in any ad hoc functions as required and/ or any tasks assigned by the Line Supervisor or Line Manager

Supply Chain Operations Specialist

• Partner with supply chain stakeholders to scope problems and translate them into structured, measurable, automated workstreams.
• Build and maintain python/SQL/Snowflake-based data models, dashboards, and self-service analytics for our global operations teams
• Help operationalize AI and agent-based solutions to automate recurring analyses, augment decision support, and supply chain processes.
• Apply statistical methods to inform data driven decisions across our global operations function.
• Manage your projects end-to-end: scoping, stakeholder alignment, data discovery, modelling, validation, and rollout.
• Translate analytical findings into compelling narratives (written, visual, and verbal) tailored to operational, business, and technical audiences.
• Define and track KPIs that measure supply chain performance and flag interventions when metrics drift.
• Contribute to ongoing improvements in data quality, documentation, and analytical standards across the team.

Supply Chain Analyst – AI & Automation

• Understand our customers’ needs and deliver a high-quality service every time
• Coordinate shipments from booking through to delivery across air, road, ocean, and specialist shipments (including high-value and secure movements)
• Track shipment progress and provide clear, timely updates and reporting
• Manage any issues or delays, finding practical solutions to keep shipments moving smoothly
• Work collaboratively as part of a supportive and positive team
• Build strong relationships with customers and colleagues to create effective partnerships

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