Supervisor

• Lead, supervise, and develop Operations Data Analysts — setting clear performance expectations, conducting regular check-ins, and ensuring each team member is on track to meet their individual KPI targets
• Own the overall quality, accuracy, and timeliness of all data reports and financial outputs produced by the team — serving as the final reviewer before insights and reports are escalated to the Retention & Loyalty Manager or senior stakeholders
• Translate the Retention & Loyalty Manager's strategic priorities into clear analytical workstreams, data projects, and financial models — coordinating task allocation across Operations to ensure efficient execution,
• Drive data-informed decision-making across the biker retention funnel by synthesizing insights from driver segmentation, churn analysis, incentive penetration tracking, CLTV/CAC modeling, and productivity reporting into cohesive strategic recommendations
• Monitor incentive spend, budget utilization, and commission program economics in coordination — flagging variances, optimizing spend efficiency, and ensuring all financial records are audit-ready and compliant
• Act as the primary point of escalation for Operation Data Analysts — resolving blockers, facilitating cross-functional coordination with Product, Finance, and the Data team, and representing the analytics cluster in team planning and review sessions
• Support the Retention & Loyalty Manager in team planning, KPI scorecard reviews, and senior stakeholder presentations preparing data packages, performance summaries, and strategic decks that clearly connect team outputs to national CB and biker livelihood outcomes
• Accept other associated responsibilities and projects as the need arises

Retention and Loyalty Supervisor enhancing biker retention for leading ride-hailing platform

Retention and Loyalty Supervisor

Retention and Loyalty Supervisor at a leading ride-hailing platform in the Philippines. Overseeing data analysts to drive retention campaigns and wellness initiatives for bikers.

• Supervise the work performed by Global Operations Support staff
• Participate in training of team members; assisting the Manager in preparation and execution of staff development plans
• Monitor and ensure that transactions are properly executed
• Ensure adherence to controls and procedures; preparing and contributing to management control reports
• Develop and monitor Service Level Agreements
• Take a leadership role as a subject matter expert for the department
• Maintain knowledge of current regulatory and compliance environment as it effects our services and/or clients
• Participate in projects when required
• Overall leadership and coaching of staff including Supervisor and their direct reports
• Oversee the daily operations of the teams and provide support and guidance in accomplishing department goals
• Create and maintain acceptable service levels for key areas of responsibility
• Create an environment of co-operation and initiative through appropriate delegation, empowerment, training and motivation
• Anticipate and resolve work concerns and exercise sound judgment to make appropriate adjustments
• Contribute to the roll out and success of the global processing initiative, working closely with colleagues in multiple locations globally
• Assess areas of risk on each team and within the department and implement processes to address areas of concern
• Identify opportunities to enhance technology and automate procedures to limit or eliminate manual processes.
• Assist in the developing a global forum dedicated to sharing best practices and improving processing standards
• Build, develop and maintain reporting systems, data automation, dashboards and performance metrics that support key business decisions.
• Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics.
• Rationalize current reporting inventory and establish future state reporting requirements
• Ensure accuracy of data and deliverables of reporting team with comprehensive policies and processes
• Manage and optimize processes for data intake, validation, and mining
• Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology and product teams.
• Communicate results and business impacts of insight initiatives to stakeholders.

Fund Services Supervisor managing global operations support team in financial services

Fund Services IR Supervisor

Fund Services Supervisor overseeing operations support and staff development in financial services to ensure compliance and efficiency.

• You will focus on accounting and analysis.
• Maintain and control the general ledger and various sub-ledgers.
• Prepare financial statements, footnotes and partner capital statements.
• Prepare limited partner and general partner allocations.
• Prepare trial balances and work paper product.
• Process standard and complex bookkeeping entries.
• Involved within a full scope of transaction activities including full cycle accounting.
• Prepare financial data analysis.
• Monitor the timing and quality of client deliverables.
• Interact with Management and Clients.
• Review the real estate fund client’s partnership agreements, PPM’s and other materials.
• Participate in the implementation of fund structures onto the accounting system.
• Monitor compliance of various agreements with clients, including the Service Level Agreement.
• Train and support team members in their development.
• Operate as a contact point for clients; able to respond to and resolve queries or escalate where necessary.
• Act as a liaison with various internal /external parties – i.e. auditors, legal counsel.
• Assist in client audit procedures.
• Process wire transfer payments on behalf of clients.
• Prepare and analyse complex Excel spreadsheets.

Fund Services Supervisor focusing on accounting and analysis for Citco.

Fund Services Supervisor

Fund Services Supervisor focusing on accounting and analysis for Citco. Maintain general ledger, prepare financial statements, and interact with management and clients.

• Lead daily operations and ensure smooth workflow across all departments
• Turn company goals into clear plans and measurable results
• Create, update, and maintain operational policies, SOPs, and best practices to keep processes consistent and scalable
• Spot potential issues early and design practical solutions to keep teams efficient and adaptable
• Use neurodivergent thinking to notice patterns, inefficiencies, and creative solutions that improve processes and customer outcomes
• Supervise, coach, and mentor team leads and team members to meet KPIs and grow professionally
• Build a supportive, inclusive culture that values different thinking styles and strengths
• Support leadership in planning and achieving monthly, quarterly, and yearly business goals
• Manage project timelines, priorities, and resources to deliver results on time and at a high quality
• Track and analyze key operational metrics to support decisions and find areas for improvement

Forecasting Supervisor managing operations at a consumer goods company

Forecasting Supervisor

Forecasting Supervisor managing sales operations and team performance at Consumer Goods Company in Pasig City. Leading daily operations, streamlining processes, and supporting team members.

• Coordinate and assign promotional staff, as well as design scalable service models for each business partner, to achieve sales goals, achieve effective profitability, prevent fraud, and reduce overdue accounts.
• Monitor and follow up on the strategies defined by managers in the different accounts, negotiating participation in promotions with commercial companies.
• Supervise and support the daily operations of field promotional staff, maintaining field staff records and databases.
• Manage relationships with third-party agencies, establishing operational standards and ensuring compliance, and guiding the deployment of promoters to improve operational efficiency.
• Manage the budget, validating service invoices, processing payment requests, and monitoring expenses associated with the operation of promoters, including calculating field staff incentives.
• Assist in the acquisition, tracking, and delivery of service devices to promoter agencies.
• Implement and measure the results of various initiatives aimed at improving sales volume and quality.
• Monitoring and evaluating the effectiveness of promoters and agencies, and identifying areas for improvement and optimizing results.
• Collaborating with training and fraud prevention teams to educate staff and reduce fraudulent practices at points of sale, ensuring healthy and sustained growth.

Supervisor jobs in Philippines

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Retention and Loyalty Supervisor

Fund Services IR Supervisor

Fund Services Supervisor

Forecasting Supervisor

Promoter Coordinator – Supervisor Level