Supervisor

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Responsible for scheduling all activities of the Field Specialists to ensure customers technical needs are met.
• Responsible for the scheduling of all reactive calls, committing arrival time to customers to ensure J&J meets our Service Level Agreements.
• Responsible for scheduling all proactive calls to ensure all preventative maintenance, required updates, and appropriate retrofits are completed within specified time frames.
• Responsible for initiating technical escalations as necessary to ensure timely repair of equipment.
• Responsible for level loading work across the Field Specialists, managing overtime, approving time off, and scheduling training for all assigned Field Specialists.
• Responsible for approving expenses, monitoring individual team member performance and area metrics.
• Responsible for driving regulatory compliance and auditing of Field Specialist's tools, parts and administration.
• Other duties as assigned.

Territory Supervisor managing field service staff for Johnson & Johnson Vision

Territory Supervisor, Northeast

Territory Supervisor overseeing field service operations across multiple states for Johnson & Johnson Vision. Ensuring compliance, scheduling activities, and managing team performance for effective customer service delivery.

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Responsible for scheduling all activities of the Field Specialists to ensure customers' technical needs are met.
• Responsible for the scheduling of all reactive calls, committing arrival time to customers to ensure J&J meets our Service Level Agreements.
• Responsible for scheduling all proactive calls to ensure all preventative maintenance, required updates, and appropriate retrofits are completed within specified time frames.
• Responsible for initiating technical escalations as necessary to ensure timely repair of equipment.
• Responsible for level loading work across the Field Specialists, managing overtime, approving time off, and scheduling training for all assigned Field Specialists.
• Responsible for approving expenses, monitoring individual team member performance and area metrics.
• Responsible for driving regulatory compliance and auditing of Field Specialist's tools, parts and administration.
• Other duties as assigned

Territory Supervisor supervising field service staff for Johnson & Johnson Vision

Territory Supervisor supervising field service staff for Johnson & Johnson Vision across multiple states. Ensuring compliance with company policies and meeting customer technical needs.

• Oversee intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage performance to service level requirements
• Facilitate development of WFM team and exposure to industry improvements, skills, and standards
• Collaborate with department schedulers and department managers to ensure accurate staffing levels and to formulate efficiency strategies
• Devise scheduling enhancements and create new business models
• Discover new best practices to best utilize staffing while following current labor agreements and regulations
• Balance specialists’ workloads between weekly scheduling and daily operations
• Ensure the Workforce Management team’s completion of daily schedule operations, such as leave requests and call outs
• Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives
• Lead staffing review meetings with management and intraday analysts detailing previous and current week’s performance and forecasted performance while also identifying risks
• Other duties as assigned

Workforce Management Supervisor managing scheduling and performance at Lumicera

Supervisor, Workforce Management

Workforce Management Supervisor at Lumicera overseeing scheduling and performance management. Collaborating with teams to achieve business service level objectives and optimize workforce efficiency.

• Manage the productivity and quality of a team of Mobile Inspectors
• Ensure inspector adherence to established inspection processes
• Monitor inspection quality through digital and in-person inspection audits
• Provide coaching and corrective actions / discipline as necessary
• Build and maintain a strong working relationship with internal and external partners
• Coordinate with the MMI Manager and boundary partners
• Provide quality service and interact with automotive dealers and commercial clients to resolve issues and concerns
• Recruit, hire, onboard, and provide ongoing support to employees
• Conduct vehicle inspections and floorplan audits as needed
• Review team performance against KPIs and LDM metrics; implement tactical plans
• Enforce all company policies and procedures related to employee and customer conduct

Supervisor managing Mobile Inspectors for Cox Automotive in Boston.

Supervisor, Mobile Inspections

Supervisor managing Mobile Inspectors for Cox Automotive in Boston, ensuring inspection quality and team performance while leading operational efficiency.

Supervisor jobs in New Hampshire

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Territory Supervisor, Northeast

Territory Supervisor, Northeast

Supervisor, Workforce Management

Supervisor, Mobile Inspections