Student

• Serve as a one-stop resource for students and community members, providing exceptional support across multiple service modalities.
• Play a critical role in welcoming and assisting individuals—whether they arrive with general questions, complex concerns, or are experiencing frustration.
• Provide clear, compassionate guidance and accurate information, drawing on a strong working knowledge of key partner departments across the College.
• Actively maintain this knowledge to ensure they can represent those areas effectively and offer timely, relevant support.
• Help connect individuals to appropriate college staff for more specialized assistance when needed.
• Access student systems to process registrations and perform other essential functions on behalf of students and the College.
• Create a seamless, student-centered experience that supports success, reduces barriers, and fosters a sense of belonging throughout the student journey.

Student Services Navigator at Portland Community College supporting students and community members

Student Services Navigator

Student Services Navigator at Portland Community College providing exceptional support for students and community members through dynamic, customer-oriented service.

• Grow student enrollment in CIEE’s transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset.
• You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way.
• Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians.
• Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach.
• Motivate and coach participants and families through the scholarship and application process.
• Work with families to overcome barriers associated with studying abroad in high school.
• Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness.
• Host virtual student and parent-facing webinars, presenting to large groups at a time. This requires some evening hours.
• Present to students and parents in person at high schools and fairs in your territory. This requires some domestic travel.
• Review applications, accept applicants, and convert them to paid participants.
• Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments.
• Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
• Maintain accurate records of communication with customers in Salesforce (CRM system).
• Provide on-program participant support for all programs throughout the year.
• Participate in sales training throughout the year and consistently work to develop your skills as a sales professional.
• Flexibility to work some evening hours to reach students and guardians when they’re available.
• Responsible for providing emergency support during 1-2 travel weekends per year.
• Opportunity to earn international travel up to once per year to chaperone student group flights.
• Other duties as assigned.

Student Enrollment Coordinator driving high school enrollment in study abroad programs

Student Enrollment Coordinator – High School Study Abroad

Student Enrollment Coordinator driving enrollment for high school study abroad programs. Engaging students and families through effective sales outreach and personalized support.

• Grow student enrollment in CIEE's transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset.
• You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way.
• Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians.
• Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach.
• Ability to work through a high daily call volume, 20-60 calls per day, depending on the time of year.
• Motivate and coach participants and families through the scholarship and application process.
• Work with families to overcome barriers associated with studying abroad in high school.
• Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness.
• Host virtual student and parent-facing webinars, presenting to large groups at a time. This requires some evening hours.
• Present to students and parents in person at high schools and fairs in your territory. This requires some domestic travel.
• Review applications, accept applicants, and convert them to paid participants.
• Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments.
• Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
• Maintain accurate records of communication with customers in Salesforce (CRM system).
• Provide on-program participant support for all programs throughout the year.
• Participate in sales training throughout the year and consistently work to develop your skills as a sales professional.
• Flexibility to work some evening hours to reach students and guardians when they're available.
• Responsible for providing emergency support during 1-2 travel weekends per year.
• Opportunity to earn international travel up to once per year to chaperone student group flights.
• Other duties as assigned.

Student Enrollment Coordinator growing high school enrollment in study abroad programs

Student Enrollment Coordinator growing enrollment in transformative study abroad programs for high school students. Guiding students and families through the application journey with effective sales outreach.

• Manage front-line support team and oversee daily operations in communication tools
• Respond to escalated phone calls and customer concerns
• Ensure key response metrics are met
• Identify and address safety and service issues
• Support onboarding and training of new service partners

Student Experience Lead managing front-line support at Collaborative Student Transportation

Student Experience Lead

Student Experience Lead managing front-line support for Collaborative Student Transportation. Overseeing operations, addressing escalated concerns, and ensuring team success.

• Respond to emails, phone calls, and Slack messages in a timely, professional manner
• Provide helpful and compassionate support to students, families, schools, and district partners
• Escalate serious issues to Leads and Managers as needed
• Monitor and respond to emails in the shared transportation inbox
• Collaborate with team members to resolve service concerns quickly and thoughtfully
• Follow daily task checklists and CST processes with accuracy
• Manage and delegate shared inbox tasks
• Report 3-day no-shows and execute radio checks as needed
• Proactively communicate when email or Slack backlogs occur

Remote Student Experience Specialist providing support for transportation requests

Student Experience Specialist

Remote Student Experience Specialist at Collaborative Student Transportation. Supporting students and families with transportation logistics from 2:00 PM to 8:00 PM Pacific Time.

Student jobs in Washington

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Student Services Navigator

Student Enrollment Coordinator – High School Study Abroad

Student Enrollment Coordinator – High School Study Abroad

Student Experience Lead

Student Experience Specialist