Spanish

• Take new cases and follow up on all active cases
• Document cases
• Ensure escalated cases are getting traction
• Check the mailbox for reopened cases, community and process updates, and emails related to open cases
• Attend weekly meetings with a Team Lead
• Attend workshops and Q&A sessions as needed
• Participate in pilots
• Update trackers requested by Team Leads
• Handle M365 support tickets received by phone, email, and chat
• Address questions about M365 web applications, domain registration and purchasing, Office downloads and installation, and M365 features

Spanish-speaking M365 Administrator supporting Microsoft 365 users for a multinational technology company

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Spanish-speaking M365 Administrator handling Microsoft 365 support tickets for a multinational technology company. Troubleshooting Exchange, SharePoint, Teams, OneDrive, domains, and Office installations.

• Answer calls in a professional manner, acting according to the Interpreter's code of conduct.
• Be always prepared to take notes during a call.
• Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically).
• Rendering all messages accurately and completely, without adding, omitting, or substituting.
• Provide the highest level of customer service during interpreting.
• Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message.
• Applying standards of practice.
• Go into internal professional training.
• Be eager to get new professional certifications.
• Communicate and report to your team leader.
• Comply with dress code requirements for video remote interpreting.

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Remote interpreter handling Spanish and English calls while providing support in medical settings. Responsible for accurate interpretation and compliance with professional standards.

• Design realistic Professional and Technical Services scenarios in Spanish or English grounded in operational contexts (e.g., financial audits, software development workflows, IT operations, legal documentation, project delivery, stakeholder communication, compliance reviews)
• Adapt structured evaluation rubrics for analytical reasoning, technical problem-solving, project coordination, and professional decision-making tasks
• Review AI and human-generated responses for factual accuracy, professional standards, technical quality, and operational realism
• Contribute to “gold standard” solutions reflecting best practices across French professional services, legal operations, accounting, project management, and technology environments

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M365 Ambassador, Spanish

Spanish to English OPI, VRI Vacancy

Subject Matter Expert – Professional, Scientific & Technical Services, English/Spanish