Solutions Engineer

• Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
• Actively develop and grow relationships across your customer’s business and technical organizations
• Educate, train, and support our clients to ensure optimum utilization of our product suite
• Act as the primary resolution function for any issues or questions raised by your customers
• Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
• Engage with Director and C-Level executives in support of their business needs
• Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
• Champion and advocate for customer requirements within Ookla (be their voice)
• Participate in customer requested meetings (onsite or via phone)
• Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
• Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products
• Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows
• Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes
• Support the development of AI-assisted dashboards, summaries, insights, and executive-ready outputs
• Use AI to accelerate market analysis, customer benchmarking, root-cause investigation, and trend identification
• Collaborate with product, data, and engineering teams to explore AI-driven use cases that improve customer value.

Customer Solutions Manager

• Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
• Actively develop and grow relationships across your customer’s business and technical organizations
• Educate, train, and support our clients to ensure optimum utilization of our product suite
• Act as the primary resolution function for any issues or questions raised by your customers
• Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
• Engage with Director and C-Level executives in support of their business needs
• Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
• Champion and advocate for customer requirements within Ookla (be their voice)
• Participate in customer requested meetings (onsite or via phone)
• Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
• Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products.
• Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows.
• Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes.
• Support the development of AI-assisted dashboards, summaries, insights, and executive-ready outputs.
• Use AI to accelerate market analysis, customer benchmarking, root-cause investigation, and trend identification.
• Collaborate with product, data, and engineering teams to explore AI-driven use cases that improve customer value.

• Responsible for defining, governing, and evolving CCI’s Enterprise Analytics and Self-Service Analytics architecture across Power BI, Microsoft Fabric, semantic modeling, analytics governance, and AI-enabled analytics solutions
• Guide delivery teams on scalable, secure, high-performance, and AI-ready analytics platforms

Solution Architect – Analytics, BI

• Work with experts on tackling digital, operational, analytical & data science challenges
• Foster collaboration with proximity, an agile, and autonomous approach
• Design and deliver end-to-end solution architectures in enterprise-level systems
• Implement scalable and reliable systems in production environments
• Engage in client-facing consulting environments for presales and delivery roles
• Work with cloud platforms and understand cloud architecture patterns
• Participate in DevOps and cloud infrastructure practices
• Understand and design data and analytics architectures
• Collaborate with cross-functional teams and senior stakeholders to align on solutions
• Present and communicate solution architectures effectively

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