Software Engineer

• Reporting Directly to the Engineering Project Lead.
• Performing design work under the supervision of a Sr. Designer, Design Lead and/or Project Lead.
• Produce manufacturing / customer drawings with accuracy and Bills of Material as per the latest company design standards/guidelines and industry and customer specifications using designated CAD/CAM software.
• Abides by all customer and Nortrak safety policies and procedures while on customer & Nortrak sites.
• Ensures design specifications of drawings meet customer and Nortrak safety standards.
• Produce practical designs and other design components (BOMs, ITPs, etc) for tooling and Nortrak product.
• Work with a high degree of accuracy developed through knowledge of the application, manufacture and service requirements.
• Stay current with company manufacturing processes and product/industry knowledge.
• Works closely with Manufacturing to address design/manufacturability issues.
• Assists and/or creates Customer Request for Information (RFI).
• Updating and revising drawings and BOM’s as needed and/or directed.
• Maximizes utilization of time to complete projects accurately and meeting department and company commitment dates.
• Works as a member of a design team, cooperates with Nortrak Management in an effective manner to produce designs efficiently and on budget.

Designer – Engineering

Full-stack Engineer

• Lead a team of iOS and Android engineers through the full delivery lifecycle: scoping, estimation, architecture, implementation, testing, release, and post-release monitoring.
• Own the mobile technical roadmap, including platform strategy, dependency management, CI/CD pipelines, release cadence, and store submission processes for both Apple App Store and Google Play.
• Set and enforce engineering standards: code review discipline, automated testing coverage (unit, integration, UI/E2E), crash-free session targets, performance budgets, and accessibility compliance.
• Drive a test-first culture. You are responsible for defining what "done" means and ensuring the team meets it. Expect to defend coverage thresholds and reject work that does not.
• Operate as an AI-first engineer and require the same of your team. Use Cursor, Claude Code, GitHub Copilot, or equivalent for code generation, refactoring, test scaffolding, and review.
• Establish team norms for prompt patterns, model selection, review of AI-generated output, and where AI tooling should and should not be trusted.
• Partner with product, design, backend, QA, and DevOps to translate ambiguous requirements into concrete, shippable work.
• Coach and grow engineers through 1:1s, pairing, structured feedback, and performance reviews. Hire when needed.
• Be the escalation point for production incidents affecting mobile clients.

Mobile Engineering Team Lead

• Own a system end-to-end.
• Prevent fires, not just fight them.
• Proactively make the system better.
• Raise the bar.
• Ship reliably at scale.
• Think in terms of process and systems.

Lead Engineer – Hardware Platform, Camera Cloud & Edge

• Responsible for Full-stack development, testing, and maintenance of CBO web applications and backend services
• Builds features across ReactJS front-end and Python/FastAPI backend; manages PostgreSQL data models/migrations; containerizes with Docker and deploys to AWS (ECS/EKS, EC2, S3, RDS, CloudWatch, IAM, VPC)
• Operates in CBO trunk-based development (short-lived branches, feature flags, frequent merge)
• Participates in sprint ceremonies and peer code review
• Writes automated tests (pytest, Jest/RTL)
• Resolves defects/tech debt
• Maintains technical documentation (API docs, ADRs, setup guides)
• Section 508-compliant UI.

Full Stack Software Developer

• Leads the development of ideas from inception through successive stages of the product development process to market launch
• Contributes to the commercial success of product initiatives by owning key components, including business case development, design, and go-to-market execution
• Evaluates product opportunities and external vendor partnerships to determine impact on sales and profitability
• Works cross-functionally across the enterprise to develop proofs of concept, business cases, product designs, business requirements, program management models, and functional specifications
• Presents product and program designs and business cases across multiple levels of the organization and the Diversified Business Group’s portfolio of asset companies to secure approval, resources, budget, and stakeholder buy-in
• Collaborates with actuarial resources to define pricing strategy and obtain leadership alignment
• Partners with marketing and sales leadership to define go-to-market strategy and launch plans
• Updates product documentation to reflect product or program changes
• Reviews and approves marketing materials, training content, technical specifications, and testing plans and results
• Develops and maintains expertise in competitive products and broader market dynamics
• Serves as a product and program resource across the enterprise
• Prepares projections, analyzes operational impacts, and identifies actions needed to manage and enhance product lines
• Collaborates within a dynamic team on highly visible, high-impact initiatives that drive value for Blue Cross NC, the Diversified Business Group, and external partners
• Demonstrates the ability to quickly learn and apply knowledge across domains, including payer operations, care delivery, and emerging industry trends

Senior Product Developer – Diversified Business

• Design, build, and maintain the backend services that power Spreetail's fulfillment operations — inventory management, order processing, carrier integrations, and exception handling.
• Own the reliability and correctness of transactional systems that FC operations depend on every hour of every day.
• Lead technical design within your pod — driving architecture decisions, establishing patterns, and holding a high bar in code review.
• Identify and address systemic issues: performance bottlenecks, data consistency gaps, fragile integrations. Debug and resolve production issues quickly, with clear communication to stakeholders.
• Collaborate with product managers and FC operations teams to translate operational requirements into sound software design. Mentor SE II engineers and help raise the overall engineering quality of the team.

Software Engineer III

• Lead the design, development, and delivery of AI-driven capabilities across technology platforms
• Scale Applied AI and generative AI initiatives while collaborating with product, data, and business teams
• Coordinate with multiple teams to drive innovation, ensure delivery excellence, and align AI capabilities with business goals
• Build and nurture a team of AI Engineers and improve the technical foundation for Applied AI engineering team going forward
• Drive the technical roadmap for Applied AI across key enterprise applications and business workflows
• Evaluate and implement cutting-edge AI techniques, frameworks, and best practices including LLMs
• Drive development of custom AI solutions using Retrieval-Augmented Generation (RAG) pipelines and model fine-tuning
• Design and lead systems that extract value from large structured and unstructured datasets
• Build Agentic AI systems that streamline & automate workflows using LLMs
• Cultivate a culture of experimentation, engineering rigor, and inclusiveness
• Oversee the full lifecycle of Agentic AI applications
• Partner with Data Engineering and Data Science teams to design data pipelines and experimentation workflows
• Drive AI-enabled data accessibility across the organization
• Partner with Product and Business Analysts team to co-develop AI-enabled features
• Work closely with Application Engineering teams to embed Agentic AI into production systems
• Build and maintain scalable, cloud-based AI infrastructure

Director of Engineering, Applied AI

• Research and identify technology upgrades which will enhance the ability to deliver robust solutions
• Ensure the new projects and enhancements to legacy solutions (where possible) work towards an enterprise architecture as opposed to a proliferation of point solutions
• Work with other technical teams to define and identify cross-functional solutions for integration with new or existing technologies
• Lead application and system architecture design working in conjunction with partners in the areas of architecture and infrastructure
• Lead the effort for design, development and implementation to deliver solutions which are easily maintainable and scalable
• Direct or indirect involvement in the development of policies, standards, and guidelines that direct the selection, development, implementation and use of Information Technology within the enterprise
• Provide coaching and guidance to colleagues to ensure applications, services, and processes are developed in a way that complies with architectural guidelines and established methodologies
• Informs management and provides recommendations for mitigation of potential bottlenecks or single-points of failure within the environment that may affect system performance or availability
• Estimate effort required for the design, development and implementation of technical solutions
• Other duties as assigned

Senior Software Engineer

Backend Engineer

• Design, develop, and optimize complex T-SQL solutions including large-scale stored procedures, functions, and queries
• Optimize existing SQL code for performance, scalability, and maintainability
• Proactively identify and resolve query performance, indexing, and concurrency issues
• Support schema design, data modeling, and database changes for new features
• Collaborate with application engineers to design and improve data models, database logic, and access patterns
• Develop and maintain database objects, deployment scripts, and repeatable database changes aligned with application delivery needs
• Create and execute unit, integration, and regression tests for stored procedures and database logic to ensure correctness and performance
• Enforce security best practices, including Azure Entra ID (formerly Azure AD) authentication and authorization
• Support audits and compliance initiatives related to HITRUST, and SOC 2
• Lead database development standards, best practices, and documentation across the organization
• Support or contribute to Medallion (Bronze/Silver/Gold) Data Lake architectures using Microsoft Fabric

Senior Database Developer

• Design and ship the data normalization, schema mapping, validation, enrichment, and distribution pipeline for a net-new intelligent data warehouse
• Write production code as a hands-on individual contributor - this is not a role that delegates implementation to others
• Take technical ownership from architecture through deployment, with accountability for reliability, performance, and correctness
• Partner with a small seed team to define the end-to-end architecture for an AI-native data warehouse serving institutional financial clients
• Bring opinionated decisions on schema design, normalization strategies, API exposure patterns, and data distribution approaches
• Evaluate and select technologies with a bias toward what ships well and scales sustainably
• Design and implement the evaluation framework that makes AI-generated outputs trustworthy in high-stakes financial data contexts
• Build cross-model comparison tooling, deterministic validation checks, and human-in-the-loop review workflows
• Contribute to shared AI evaluation infrastructure that can serve as a foundation across multiple products
• Use agentic coding tools and LLM-assisted development as your primary workflow - this is how the entire team operates
• Bring strong opinions about how to get the most from AI-assisted development while maintaining quality and reliability
• Set coding standards, review practices, and architectural documentation that will scale as the team grows
• Help define what "good" looks like for a team building at speed without sacrificing quality
• Mentor engineers and provide technical guidance as the team expands

Staff Software Engineer, Data – AI

• Delivery and enablement - Consistently leads the team in the delivery of medium complexity initiatives (with support) from technical discovery through delivery.
• Implementation - Improving the mobile Wikipedia product experiences that serve a global, multilingual audience on iOS.
• Quality, testing and observability - Consistently builds and improves systems & software that is easy to test, observe and debug.
• Cross-functional collaboration - Partners with product managers, designers, analysts, and native app engineers to shape pragmatic solutions that balance user needs, technical constraints, platform expectations, and delivery timelines.
• Prioritisation - Proactively identifies high-impact technical opportunities and risks across a quarter.
• Mentorship - Actively supports the growth and success of others.
• Culture and standards - Raises team standards in code review, technical design, testing, documentation, accessibility, observability, and decision-making.
• Operational Awareness - Plans work with awareness of downstream or upstream effects.

Senior Software Engineer, iOS

• Provide responsive technical assistance and document configuration to support processes.
• Work independently to understand and document business needs.
• Work with additional functional teams to ensure optimal operations of application development.
• Support change control and testing processes for modifications to application systems.
• Research and recommend innovative, and where possible automated approaches to business needs.
• Identify approaches that leverage our resources and provide economies of scale.
• Develop and maintain documentation of custom processes.
• Provide backup administration support to other ASA teammates.
• Provide after-hours support.
• Development within Microsoft SaaS platforms including Teams, SharePoint, and CoPilot
• Development within the Microsoft Power Platform with hands-on experience in RPA development, with expertise in complex bot development and automating revenue-related workflows preferred.
• Development within Atlassian SaaS platforms
• Development within Oracle Fusion, ORMB, OIC ERP platforms
• Development within Dynamics (D365) CRM Platform
• Development Administration within Data movement tools like SmartConnect
• Other duties as assigned

Senior Developer, Application Systems

• Design, develop, configure, and support the RightAngle application across multiple environments
• Collaborate with developers, business analysts, and business stakeholders to enhance commercial workflows
• Support day-to-day production operations, including incident resolution, root cause analysis, and performance tuning
• Participate in system upgrades, patches, and new module implementations
• Create and maintain technical documentation, including design specifications and support procedures

RightAngle Developer

• Develop, code, test, and debug new embedded software or enhancements to existing software for third-party customers and internal product lines.
• Work from specifications with limited guidance to design and modify moderately complex software applications, tools, and utilities.
• Apply software design theories, engineering principles, and scientific methods to create robust, maintainable embedded solutions.
• Modify existing software packages to meet unique customer configurations and requirements.
• Validate successive software versions to ensure proper integration with system hardware.
• Bring up embedded software on new hardware platforms, including initialization and verification of microcontrollers, memory, clocks, interrupts, communication interfaces and peripheral devices.
• Develop, integrate and debug low-level drivers and board support software for interfaces such as UART, SPI, I2C, ADC, USB, Ethernet, GPIO, etc.
• Provide technical input to project schedules, development estimates, software-related planning activities and team training needs.
• Coordinate technical activities with cross-functional project teams and communicate software scope, status, risks, and technical issues clearly.
• Document designs, changes, and engineering analyses thoroughly and professionally.
• Determine test and analysis requirements to validate product reliability, performance, and parameter control.
• Conduct or coordinate tests to evaluate failure limits, environmental susceptibility, component reliability, and overall product safety.
• Participate in the design of product test equipment or production test systems when needed.
• Interpret test results and translate findings into actionable engineering decisions.
• Develop and execute bring-up, integration, and regression test plans for new hardware and firmware.
• Diagnose issues related to startup behavior, communication failures, timing issues, memory, and interaction between firmware and hardware.
• Resolve software-related user complaints and respond to suggestions for improvements or enhancements.
• Assist in the development of software user manuals and technical documentation.
• Collaborate with technical staff to diagnose and resolve software issues.
• Drive the electrical/software design process from concept through manufacturing release, including creative concept development, detailed design, mathematical and scientific verification, prototype build and evaluation, engineering documentation, and production transition.
• Work closely with electrical engineering during schematic review, component selection and prototype bring-up to ensure software readiness and efficient debug.

Embedded Software Engineer

• Working closely with the Senior Email Campaign Specialists to code emails and provide donors with high quality messages optimized for their own language and culture
• Coordinating with Senior Email Campaign Specialists and other teams to successfully fulfill the campaign strategic plans, including timelines, new features and A/B tests. When necessary, leading them.
• Developing professional expertise in Wikimedia email and other digital fundraising procedures and apply them to resolve a variety of challenges of moderate scope
• Guiding and assisting the Campaigns team to understand nuances of our Email Service Provider (ESP), so that emails can be coded the most optimal way
• Provide comprehensive quality assurance to ensure emails are error-free and functioning properly
• Assisting with prioritization of tracking management and development of projects in our systems
• Assisting with segmentation of audiences for email campaigns
• Coordinating with Associates to clean up code in templates and maintaining archives
• As needed, support Growth & Campaigns team with web development of banners on Wikipedia
• Supporting documentation and summaries for posterity

Email Developer – Fundraising

• Assist in building modern software applications and services utilizing Microsoft Azure that process criminal leads and employment verifications
• Work on integrating with partner vendors to ensure seamless data exchange and collaboration
• Collaborate with the team to design, develop, and maintain databases, APIs and user interfaces
• Assist in developing JavaScript-based single-page applications using frameworks like Angular and Vue.js
• Support the migration of legacy codebases to modern architectures
• Work with transactional databases to ensure data integrity and performance
• Participate in code reviews, debugging sessions, and team discussions
• Follow industry best practices for secure, efficient, and maintainable software development
• Other duties as assigned

Software Development Intern

• Supports delivery of initiatives.
• Breaks down complex features into tasks, anticipates risks and collaborates to resolve blockers.
• Can successfully build moderately complex features and components with minimal support.
• Takes ownership of bug fixes and production problems.
• Designs and improves features with observability and testing as a core consideration.
• Supports team alignment by asking clarifying questions, reinforcing agreements, and coordinating their work with cross-functional partners.
• Contributes meaningfully to planning and helps scope work.
• Participates in code reviews, design discussions, and technical planning.

Software Engineer III, Core Experiences

• Develop and customize solutions in Microsoft Dynamics 365 Sales (plugins, workflows, forms, JavaScript)
• Manage deployments across environments (Dev, QA, UAT, Prod) using solutions and CI/CD tools
• Integrate Dynamics 365 with Microsoft Outlook (email tracking, App for Outlook), Microsoft Teams, Microsoft SharePoint
• Troubleshoot integration, email tracking, and sync issues

Microsoft Dynamics 365 Developer – Integrations, Deployment

• Writing secure, correct, efficient, clear and supportable “production ready” code that meets internal standards and industry best practice.
• Enhance and extend our existing products, including device management, microservices, and WPF (Windows Presentation Foundation) applications to deliver seamless experiences to our customers.
• Design and build APIs that integrate with internal and external services and contribute to overall system functionality.
• Clarifying and communicating engineering requirements for new products, features, quality improvements, or design changes.
• Track progress, update stakeholders, communicate with peers and broader team through stand-ups, regular updates on work items.
• Implement industry-standard security practices to safeguard both customer and internal data.
• Ensure thorough testing of code, participate in code reviews, and proactively resolve bugs and performance bottlenecks.

Software Engineer, Backend

• Consistently leads the team in the delivery of medium complexity initiatives from technical discovery through delivery.
• Improving the mobile Wikipedia product experiences across web and app surfaces.
• Takes ownership of creating RESTful APIs, ensuring pipelines are simple to consume and reliable.
• Consistently builds systems & software that is easy to test, observe and debug.
• Partners with product managers, designers, analysts, and native app engineers to shape solutions.
• Actively supports the growth and success of others through mentorship and code review.
• Raises team standards in code review, technical design, testing, and documentation.
• Plans work with awareness of downstream or upstream effects.

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