Shopper

• Responsible to lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders
• Review customer comments/special instructions to ensure product selected matches customer's request
• Ensure quality control and handle products carefully, specifically perishables and delicate items
• Scan order products, confirm order totals for products priced by the pound
• Follow proper procedures for storing orders at proper temperature
• Report customer issues, shorts, overages, damages to store management immediately
• Research and resolve customer complaints/problems in an appropriate and timely manner
• Responsible to provide focused and effective customer service
• Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction

Lead eCommerce process for receiving and picking online grocery orders

Personal Shopper

Lead eCommerce process for grocery orders at SpartanNash. Ensure orders are picked, bagged, and stored timely for customer satisfaction.

• Provide world class service throughout the shopping experience for Members and guests.
• Provide timely and accurate procurement of goods and thoughtful delivery of all shopping orders.
• Remain organized and communicate effectively with teammates, retailers, and Members.
• Follow and shop grocery and retail lists at a variety of vendors according to specific instructions and details.
• Ensure that each Member and guest receives outstanding service in a friendly environment.
• Maintain outstanding service standards and solid product knowledge.
• Guarantee total Member satisfaction, displaying hospitality and professionalism to Members at all times.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
• Work a flexible and sometimes inconsistent schedule, including late nights and extra work days during peak season.

Residential Shopper providing service for Members and guests at Yellowstone Club

Residential Shopper

Residential Shopper providing world-class shopping service for Members and guests at Yellowstone Club. Responsible for procurement and delivery within a friendly, organized environment.

• Support execution of national shopper marketing programs and tentpole initiatives, including, but not limited to, coordinating timelines, materials, and deliverables
• Prepare POS materials and resources (such as catalogs) for sales teams to execute in-store programs, including dealer loaders
• Track key milestones and ensure projects are completed on time and within budget guidelines
• Coordinate with external vendors and suppliers to support testing, production, and delivery of in-store marketing materials
• Drive the quoting process, tracking orders, and maintain communication between external partners and internal teams
• Understand and own the relationships with fulfillment partners and warehouses to ensure timely distribution, including new item set ups and stepping in on order or shipping challenges
• Manage POS inventory within internal ordering systems, ensuring materials are available, tracked, and accurately distributed
• Maintain and update asset libraries, ensuring stakeholders have access to current & updated materials.
• Support inventory tracking, reporting, and pacing updates
• Maintain reporting on POS usage, inventory levels, and program execution, including post-mortem analysis after each tentpole or campaign
• Analyze data & processes to identify trends, gaps, or opportunities for improvement or optimization
• Create and maintain tools such as order forms, trackers, and dashboards
• Support ongoing improvements to workflows and systems to ensure optimization and minimal disruption to field-level execution
• Collaborate with broader Shopper team as well as Sales, Marketing, Science & Medical Affairs, Finance and Operation teams to ensure alignment on execution needs and timelines
• Support special projects including, but not limited to, trade shows, custom POS requests, coupon development, national shopper marketing programming, retailer-specific programs

Sr. Shopper Activation Specialist executing retail marketing programs for OLIPOP

Senior Shopper Activation Specialist

Sr. Shopper Activation Specialist executing retail marketing programs at OLIPOP. Coordinating POS materials and collaborating with teams to ensure successful in-store marketing initiatives.

Shopper jobs in United States

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Personal Shopper

Residential Shopper

Senior Shopper Activation Specialist