Personal Shopper

SpartanNash

Lead eCommerce process for grocery orders at SpartanNash. Ensure orders are picked, bagged, and stored timely for customer satisfaction.

Posted 7/31/2026part-timeHolland • Missouri • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively managing the eCommerce order process, ensuring quality control, and resolving customer issues promptly. Proficient in MS Office applications and capable of making informed decisions in a retail environment.

Highest-signal resume keywords

Customer ServiceOrder ManagementQuality ControlProblem SolvingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingQuality ControlSuggestive SellingDetail OrientedRetail Experience

Soft Skills

Strong CommunicationOrganization SkillsDecision MakingPrioritization Skills

Tools & Technologies

MS Office Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

ECommerceCustomer SatisfactionRetail

About the role

Key responsibilities & impact

Responsible to lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders
Review customer comments/special instructions to ensure product selected matches customer's request
Ensure quality control and handle products carefully, specifically perishables and delicate items
Scan order products, confirm order totals for products priced by the pound
Follow proper procedures for storing orders at proper temperature
Report customer issues, shorts, overages, damages to store management immediately
Research and resolve customer complaints/problems in an appropriate and timely manner
Responsible to provide focused and effective customer service
Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction

Requirements

What you’ll need

High school diploma or GED (preferred)
One year of retail or related experience preferred
Strong written and verbal communication skills
Strong organization and prioritization skills
Ability to make decisions and solve problems
Suggestive Selling/Knowledge of Products
Detail Oriented
Proficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.)
Ability to work a flexible schedule based on the needs of the department

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities