ServiceNow

• Design, develop, configure, and deploy custom applications and solutions within the ServiceNow platform.
• Create and configure scoped applications, Service Catalog items, Flow Designer workflows, and other platform-based solutions that support client needs.
• Support the design and development of locally developed applications (LDAs) using ServiceNow development best practices.
• Lead and support integrations between ServiceNow and external systems, ensuring reliable data exchange and platform functionality.
• Support the movement of ServiceNow components, collections, and deployable assets through CI/CD pipelines and across development environments.
• Work closely with ServiceNow architects, developers, analysts, and stakeholders to map business requirements and services to appropriate ServiceNow capabilities.
• Participate in code reviews, proofs of concept, technical discussions, and product demonstrations.
• Perform troubleshooting, coding, scripting, and ServiceNow configuration activities of moderate to high complexity.
• Provide guidance and mentorship to citizen developers and other team members working within the ServiceNow ecosystem.
• Support the administration, deployment, and management of USCIS systems and PaaS, SaaS, and IaaS platforms as required using authorized privileged access.

ServiceNow Developer

• Lead the architectural design, development, and implementation of custom applications and complex workflows within ServiceNow.
• Develop and maintain advanced Script Includes, Business Rules, UI Actions, and other scripted components, establishing team standards.
• Champion and establish best practices for leveraging AI tools and large language models (LLMs) to ensure high-quality code and innovation on the platform.
• Pioneer the use of AI-assisted development techniques for generating sophisticated ServiceNow scripts and complex integration payloads.
• Architect and own the configuration of ServiceNow Now Assist features, including designing generative AI Virtual Agent conversations and building Predictive Intelligence models.
• Lead the integration of external AI/ML APIs into ServiceNow, creating intelligent automation solutions via Integration Hub and custom REST/SOAP APIs.
• Define and govern prompt engineering strategies within ServiceNow's frameworks to ensure secure AI responses.
• Lead the technical strategy and development of AI-enhanced ITSM capabilities, such as auto-classification of incidents and intelligent ticket routing.
• Mentor and guide mid-level and junior developers, conducting code reviews and fostering a culture of technical excellence.
• Design and implement automated testing strategies using ServiceNow ATF to ensure solution reliability and scalability.
• Serve as the final escalation point for complex platform and integration issues, providing expert troubleshooting.
• Collaborate with stakeholders to define technical strategy and influence the platform roadmap.
• Stay ahead of ServiceNow platform releases and AI/ML landscape changes, driving the adoption of new technologies.

Senior ServiceNow Developer

• Design, develop, and configure custom applications, workflows, UI components, and platform features within ServiceNow.
• Build and modify Script Includes, Business Rules, UI Actions, Client Scripts, data policies, Flow Designer flows, and related components.
• Leverage AI tools and large language models (LLMs) — such as GitHub Copilot, Codex, ChatGPT, and Claude — to accelerate development, improve code quality, generate boilerplate scripts, and troubleshoot platform issues faster.
• Use AI-assisted development techniques to auto-generate ServiceNow scripts, Flow Designer logic, and integration payloads from plain-language requirements.
• Build and configure ServiceNow Now Assist features, including generative AI-powered Virtual Agent conversations, AI Search, and Predictive Intelligence models. • Integrate external AI/ML APIs (e.g., OpenAI, Azure OpenAI, Google Gemini) into ServiceNow workflows via Integration Hub or REST APIs to enable intelligent automation.
• Design and implement prompt engineering strategies within ServiceNow's Now Assist and Virtual Agent frameworks to produce accurate, context-aware AI responses.
• Support the development of AI-enhanced ITSM capabilities such as auto-classification of incidents, intelligent ticket routing, and anomaly detection using ServiceNow's ML plugin.
• Write unit tests and assist in developing automated test suites using ServiceNow ATF.
• Build and maintain integrations using REST/SOAP APIs, and troubleshoot integration issues with assistance from senior team members.
• Work on defect resolution, enhancements, and operational support needs.
• Partner with business analysts, testers, and senior developers to interpret requirements and translate them into working solutions.
• Stay current with ServiceNow platform releases, Now Assist updates, and the evolving AI/ML landscape as it applies to enterprise service management.

Mid-Level ServiceNow Developer

• Demonstrate hands on knowledge of ServiceNow toolset and integration with related systems.
• Develop, maintain, and enhance integration using Integration Hub, its spokes, and API development
• Develop, maintain, and enhance applications on the ServiceNow ITSM platform (help desk/service management, change management, problem management, procurement, asset management)
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation, and technical expertise
• Support and enhance reporting solutions within ServiceNow
• Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions.
• Work on continuous improvement by sharing experiences and knowledge with the team.
• Collaborate with ServiceNow Architect and ServiceNow Support concerning design strategies and development best practices

• Support end-to-end configuration, CMDB governance, and environment management across Nuvolo’s Connected Workplace Platform and the ServiceNow ecosystem.
• Maintain configuration plans, change processes, technical integrations, and documentation while collaborating with analysts, developers, system partners, and platform teams.
• Manage Change Requests, and maintain CI data across Jira, Confluence, GitHub, the ServiceNow CMDB, and Nuvolo modules.
• Support Agile/DevOps workflows, release management, integration traceability, and provide subject matter expertise in technical reviews and customer-facing sessions.

ServiceNow Integration Engineer

• Help translate complex business requirements into technical designs and solutions using ServiceNow.
• Lead the development of ServiceNow applications, ensuring alignment with business objectives and best practices.
• Provide technical expertise and guidance to other ServiceNow developers.
• Develop, configure, and enhance ServiceNow applications.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Conduct reviews of functionality developed by ServiceNow development team and perform unit, system, and integration testing.
• Debug and fix technical problems.
• Support the development of detailed technical and functional documentation.
• Provide demonstrations of developed applications to product owners and end users.
• Participate in platform upgrade activities, including regression testing and reconfiguration.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.

• Support and lead ongoing ServiceNow continuous improvement projects
• Collaborate with a diverse workforce within a matrix environment
• Build upon the existing ServiceNow foundation
• Maintaining and performing continual service improvements
• Gather and document business and system requirements
• Develop implementation plans, SOP, system architecture for all project deployments

ServiceNow jobs in District of Columbia

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Senior ServiceNow Developer