ServiceNow

• Help translate complex business requirements into technical designs and solutions using ServiceNow.
• Lead the development of ServiceNow applications, ensuring alignment with business objectives and best practices.
• Provide technical expertise and guidance to other ServiceNow developers.
• Develop, configure, and enhance ServiceNow applications.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Conduct reviews of functionality developed by ServiceNow development team and perform unit, system, and integration testing.
• Debug and fix technical problems.
• Support the development of detailed technical and functional documentation.
• Provide demonstrations of developed applications to product owners and end users.
• Participate in platform upgrade activities, including regression testing and reconfiguration.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.

ServiceNow Developer

• Support and lead ongoing ServiceNow continuous improvement projects
• Collaborate with a diverse workforce within a matrix environment
• Build upon the existing ServiceNow foundation
• Maintaining and performing continual service improvements
• Gather and document business and system requirements
• Develop implementation plans, SOP, system architecture for all project deployments

Senior ServiceNow Developer

• Lead the definition, development, and implementation of ServiceNow solutions in a dynamic, agile IT Service Management (ITSM) environment
• Bridge the gap between mission stakeholders and technical teams, ensuring the ServiceNow platform evolves to meet operational needs while promoting enterprise-wide adoption through effective training, communication, and change management
• Translate mission needs into actionable user stories and prioritized backlogs for the ServiceNow development team, ensuring alignment with organizational goals
• Collaborate with internal customers, business process owners, and cross-functional teams to gather requirements, define success criteria, and continuously refine platform strategy
• Work closely with developers, testers, and Scrum Masters in Agile ceremonies such as daily standups, sprint planning, reviews, and retrospectives to ensure timely delivery of features and enhancements
• Support ServiceNow platform governance by enforcing standards, ensuring alignment with enterprise architecture, and maintaining configuration integrity
• Develop and deliver user training, documentation, and internal communications to increase platform literacy and user adoption across the organization
• Lead change management efforts associated with new ServiceNow releases or capability rollouts, minimizing disruption and maximizing value delivered
• Monitor platform usage, gather user feedback, and analyze metrics to drive continuous improvement initiatives

ServiceNow Product Owner

• Design, develop, and customize ServiceNow platform solutions, including IT service management (ITSM), IT operations management (ITOM), and business process automation (BPA) applications, to meet Army requirements and objectives
• Configure and maintain ServiceNow platform components, including modules, forms, workflows, and integrations, to support Army IT service delivery and operational needs
• Develop custom applications and modules on the ServiceNow platform using JavaScript, HTML, CSS, and other relevant technologies, to address specific Army business requirements and use cases
• Integrate ServiceNow platform with external systems and applications using web services, APIs, and middleware technologies, and develop orchestration workflows and automation scripts to streamline IT processes
• Perform platform administration tasks, including user management, role-based access control (RBAC), performance tuning, and system maintenance, to ensure the reliability and availability of the ServiceNow platform
• Support incident and problem management processes by configuring and customizing ServiceNow ITSM modules, implementing incident workflows, and facilitating root cause analysis and resolution
• Document ServiceNow platform configurations, customizations, and development activities, and provide training and support to end users and stakeholders on ServiceNow best practices and usage

ServiceNow Software Engineer

• The ServiceNow Service Portal Developer is responsible for creating and updating mobile and web‑based sites and portals within the ServiceNow platform
• This role partners closely with UX/UI designers and the platform team to build new Service Portal components—including portals, pages, and custom widgets—aligned with ServiceNow best practices.

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