ServiceNow

• Lead end‑to‑end transition projects (planning, cutover, go‑live, post‑go‑live support) across multiple customers
• Own release and cutover coordination: build runbooks, risk plans, rollback processes and stakeholder comms
• Act as the primary client/stakeholder lead for customer transition activities — manage expectations and escalate appropriately
• Ensure security‑first delivery and governance, working with architects, security and platform teams
• Drive consistency and repeatability: capture lessons, create templates/playbooks and scale delivery across streams
• Enable adoption: coordinate training, knowledge transfer and handover to BAU support
• Report on transition KPIs (availability, defect rates, adoption, cutover success) and continuously improve processes

ServiceNow · Australia Jobs