ServiceNow

• Responsible for overall design, mapping of client business requirements to systems/technical requirements
• Work with clients to assess current state processes and tools
• Identify ServiceNow platform solution options
• Define ServiceNow solution requirements
• Determine and define integration requirements
• Develop overall architecture and implementation plans

Servicenow Consultant

• work within our Professional Services practice to develop solutions for Risk use cases on the platform.
• requirements elicitation and user story definition, solution design, and configuration activities within the ServiceNow platform.
• flexible and ready to adapt to a constantly changing environment.

Senior Technical Consultant, ServiceNow

• Lead end‑to‑end ServiceNow solution architecture aligned to business objectives and enterprise standards
• Drive architectural decisions across ITSM, ITOM, ITAM, CMDB, CSDM, Service Catalog, Request Management, and integrations
• Translate complex business and technical requirements into scalable, secure, and maintainable solutions
• Define solution patterns, data models, integration approaches, security controls, and platform standards
• Provide architectural leadership for API integrations, third‑party tools, IAM, and enterprise platforms
• Govern architecture through design reviews, forums, and solution assurance
• Ensure solutions meet security, risk, compliance, and audit requirements
• Partner with product owners, developers, testers, and operations teams to deliver high‑quality outcomes
• Contribute to platform strategy, roadmaps, and continuous improvement initiatives
• Mentor and guide developers, administrators, and junior architects
• Identify and address technical debt, platform risks, and optimisation opportunities

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Servicenow Consultant

Senior Technical Consultant, ServiceNow

ServiceNow Solution Architect – Tech Lead