Security Operations

• Lead day-to-day IAM operational activities to ensure timely and accurate delivery of identity and access services
• Manage and coordinate access lifecycle processes including provisioning, access changes, certifications, and removal activities
• Monitor operational queues, prioritize requests, and ensure issues are resolved within established service levels
• Support IAM controls and governance processes to ensure compliance with security and regulatory requirements
• Coordinate with technology teams, application owners, and business stakeholders to resolve access issues and operational challenges
• Assist with audit activities by providing evidence, validating controls, and ensuring operational procedures are followed
• Maintain IAM documentation, procedures, and knowledge archives to support consistent operations
• Identify process gaps and recommend improvements to increase efficiency, accuracy, and control effectiveness

Lead, IAM Operations Analyst – Global Security

• Lead, coach, and develop a growing cybersecurity team
• Drive the execution of enterprise cybersecurity initiatives and priorities
• Oversee cybersecurity operations, including threat detection, monitoring, and incident response
• Partner with business and technology leaders to integrate cybersecurity into key decisions and processes
• Support compliance with regulatory, audit, privacy, and industry security requirements

Director, Cybersecurity Operations

• Monitor SOC alerts to detect potential threats
• Use threat intelligence feeds, triage alerts and filter out false-positives
• Create custom reports, dashboards, and execute log searches to support investigations and customer’s requirements
• Work with customers and Forensic analysis team to contain and eradicate incidents if need be
• Follow Incident Response playbooks, processes and procedures and help to improve them
• Create/Update use case detections to detect new threats from raw logs
• Create/Update playbooks to automate repetitive triage steps

SOC Analyst

• Maintain and update the team's testing schedule, tracking completion status, due dates, and resource assignments across all active engagements
• Build and maintain Excel-based dashboards and reporting tools to track testing completion, deficiency counts, aging issues, and remediation progress
• Perform data analysis on control testing results to identify trends, recurring failures, and areas requiring deeper investigation
• Identify repetitive manual tasks within the testing cycle that are candidates for automation or AI-assisted processing
• Support the build-out of automated reporting templates and testing workflows using available tools (Excel macros, Power Query, Python)
• Collaborate cross-functionally across risk, compliance, and business functions to gather context and ensure testing priorities are aligned with enterprise risk appetite
• Escalate issues, blockers, and opportunities to the Senior Manager and senior leadership

Senior Analyst, Control Testing Reporting – Global Security

• Own enterprise-wide security incident response —ensure the team can detect, triage, contain, eradicate, and recover from incidents across cloud, on-prem, SaaS, and endpoint environments with speed and precision.
• Maintain and continuously improve the incident response plan, playbooks, escalation procedures, and communication templates, ensuring they are tested, current, and aligned to NIST CSF 2.0.
• Serve as incident commander or executive sponsor for high-severity incidents; make real-time decisions on containment and remediation under pressure.
• Drive post-incident reviews that produce actionable findings, root-cause analysis, and measurable improvements—not just documentation.
• Coordinate threat response across US and India teams, ensuring consistent coverage, quality, and process regardless of geography.
• Partner with Legal & Privacy throughout the incident response lifecycle—ensuring timely notification assessments, evidence preservation, regulatory reporting obligations, and litigation hold requirements are met in coordination with response activities.
• Own the security and IT tooling portfolio across the company: endpoint management (MDM, EDR), identity infrastructure, SIEM/SOAR, network security, vulnerability scanning, email security, cloud security posture management, and related platforms.
• Build and maintain operational metrics and dashboards that provide the CISO and leadership with clear visibility into incident trends, MTTD/MTTR, tool health, SLA performance, and infrastructure posture.

Director, Security Operations – Infrastructure

• Lead the end-to-end vulnerability management process: scans, triage, adaptive prioritization (EPSS, SSVC, CISA KEV), assignment and remediation tracking
• Operate and optimize scanning platforms (Tenable, Microsoft Defender for Endpoint) and ensure full asset coverage (on-premises, cloud, containers)
• Manage surge patching processes for actively exploited critical vulnerabilities (CISA KEV, zero-days)
• Track and report key metrics: MTTR by severity, SLO compliance percentage, scan coverage, volume of exceptions
• Maintain the exceptions register and ensure automatic escalation on SLO breaches
• Produce dashboards and executive reports
• Maintain continuous monitoring of new vulnerabilities, active exploitation campaigns and CERT/CISA advisories
• Collaborate with cross-functional teams to coordinate remediation windows
• Contribute to the review and evolution of policy DIR12 (Vulnerability Management)
• Participate in the implementation of automation and remediation orchestration tools (SOAR)

Senior SecOps Analyst

• Supporting 24/7 operational capabilities alongside UK colleagues
• Incident Triage, Response, and Investigations based on Alerts received
• Investigating and responding to security alerts raised by Users
• Enhancing and creating analytic triggers to enhance alert efficacy
• Continuous development of incident handling and readiness processes
• Proactive threat hunting based on threat intelligence
• Documentation of incidents and investigations

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