Scrum Master

• Facilitate and coordinate Agile Scrum processes for our application development team(s)
• Guide and coach the team on Agile Scrum principles and practices
• Ensure the team works collaboratively and efficiently to deliver high-quality solutions
• Promote continuous improvement through retrospectives and feedback sessions
• Resolve team impediments both internally and externally
• Track KPIs and help teams deliver high-quality solutions on time
• Ensure the team follows the Scrum framework and adheres to Agile principles
• Champion Agile principles across our IT organization as part of our Agile transformation

• Facilitate Agile Events: Organize and facilitate all agile events ensuring that the events are positive, productive, kept within the timebox and ensure teams follow the agile spirit and practice.
• Coaching and Mentoring: Mentor the team members and explain to them using the agile methods, fostering a culture of continuous improvement.
• Team Development: Help teams identify and remove impediments, promoting self-organization and accountability.
• Stakeholder Collaboration: Work closely with Product Owners & Managers and other stakeholders to ensure alignment on goals and priorities.
• Metrics and Reporting: Track and report on team performance metrics, using data to drive improvements and inform stakeholders.
• Conflict Resolution: Mediate conflicts within teams and between teams and stakeholders, ensuring a collaborative environment.
• Risk Management: Identify potential risks and issues, facilitating discussions to develop mitigation strategies.

Senior Technical Project Manager – Scrum Master

• Facilitate Scrum ceremonies (Sprint Planning, Daily Scrum, Review, and Retrospective) and ensure they are time-boxed, effective, and outcome-oriented.
• Own and administer Jira boards (backlog, sprint, and Kanban as needed): workflows, statuses, fields, dashboards, filters, and reporting.
• Partner with Product Owners, engineers, and stakeholders to remove impediments, manage dependencies, and drive execution against sprint goals.
• Provide transparent delivery reporting (burn-down/up, velocity, throughput, cycle time) and maintain clear communication through Jira dashboards and stakeholder updates.
• Ensure team adherence to Agile principles.
• Provides coaching to the Scrum Team(s) on how to execute the Scrum framework.
• Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk.
• Tracks and communicates the overall team progress providing visibility to stakeholders.
• Serves as a filter to remove impediments to progress as identified by the team.
• Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities.
• Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.

Scrum Master – Data and Analytics Technology, Jira, Sprint Planning, Agile

• Guide the scrum teams and organization to follow generally accepted Agile/Engaged development practices and daily activity. As well as actively promote prioritization, team readiness and commitment for each sprint.
• Partner with Product Owner(s) to ensure continuous refinement of the product backlog across multiple initiatives.
• Partner with Program and Portfolio managers to ensure delivery is consistent with roadmap expectations and broader initiatives
• Communicate delivery of work product from the scrum teams and escalate key risks and issues impeding scrum team effectiveness.
• Adhere to existing Software Development Lifecycle and release processes, to ensure all risk, security and development requirements are met.
• Facilitating and accountable for owning the Scrum ceremonies for the scrum team(s).
• Play role in driving Scrum adoption across all levels in the organization.

Salesforce Scrum Master

• Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives.
• Support backlog readiness, sprint capacity planning, and dependency visibility to improve predictability and execution.
• Coach teams on agile practices, continuous improvement, and effective cross-functional collaboration.
• Manage selected internal initiatives using a waterfall project approach when timing, scope, governance, or coordination needs require it.
• Define project scope, timelines, milestones, risks, assumptions, and resource needs for priority initiatives.
• Track progress across agile delivery and structured projects, ensuring stakeholders have clear visibility into status, blockers, and tradeoffs.
• Maintain project documentation, action logs, milestone plans, and reporting artifacts.
• Partner with business and technical stakeholders to align priorities, resolve issues, and support on-time execution.

Agile Project Manager

• Supports and facilitates generally one to two Scrum Teams in various functions by fostering Agile values and practices
• Ensures team adherence to Agile principles
• Provides coaching to the Scrum Team(s) on how to execute the Scrum framework
• Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk
• Tracks and communicates the overall team progress providing visibility to stakeholders
• Serves as a filter to remove impediments to progress as identified by the team
• Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities
• Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team

• support Agile delivery within a Financial Services environment
• lead high performing Scrum teams delivering secure, compliant, and customer focused solutions
• serve as a servant leader and Agile coach, partnering closely with Product, Technology, Risk, and Compliance teams
• draw on past experience, support and facilitate a number Scrum Team(s) with varying levels of complexity
• ensure team adherence to Agile principles
• provide coaching to the team(s), including newly formed teams, on how to execute the Scrum Framework
• organize and facilitate ceremonies, recommend and execute on improvement opportunities to optimize velocity and mitigate risk
• track and communicate the overall team progress providing visibility to stakeholders
• take a broader perspective to provide solutions to complex challenges
• serve as a filter to remove impediments to progress identified by the team(s)

Senior Scrum Master

• Facilitate all Scrum ceremonies (Sprint Planning, Daily Stand ups, Reviews, and Retrospectives) for one or more Agile teams
• Coach teams and stakeholders on Agile principles while balancing delivery, risk management, and regulatory requirements
• Identify, escalate, and remove impediments, including dependency, governance, and compliance related blockers
• Partner with Product Owners to ensure well defined, prioritized backlogs aligned with business value and regulatory needs
• Promote transparency through Agile metrics (velocity, burndown, flow, predictability, team health)
• Foster a culture of accountability, continuous improvement, and psychological safety
• Collaborate with Risk, Compliance, Audit, and Security stakeholders to ensure Agile practices align with internal controls
• Support scaled Agile initiatives and cross team coordination across portfolios or value streams

• Facilitate and coordinate Agile Scrum processes within the company
• Guide and coach the team on Agile Scrum principles and practices
• Ensure the team works collaboratively and efficiently to deliver high-quality products
• Work with Network Automation Engineers to prioritise the product backlog
• Run the way Platform Teams operate, delivering business value earlier
• Foster communication by creating channels and translating lingo
• Deliver training as part of overall transformation efforts
• Help administer tools including Jira
• Set an example including Agile coaching
• Conduct Daily Scrum meetings
• Guide and develop clear Sprint standards and keep the team engaged
• Responsible for enacting Scrum values and practices
• Provide updates on team performance, remove impediments hindering progress
• Create a team environment by establishing trust and transparency
• Promote a collaborative environment fostering creativity and innovation
• Initiate and maintain positive relationships with IT and internal customers
• Partner for capacity planning and resource allocation in Agile tools
• Shield the team from distractions
• Identify and troubleshoot obstacles hindering team progress
• Promote continuous improvement through retrospectives and feedback sessions
• Communicate project status, risks, and issues to stakeholders
• Track KPIs and help teams deliver high-quality products on time

• Make cross functional AI product squads more effective by facilitating planning, reviews, retrospectives, and daily coordination in whatever form fits each team best
• Coach product managers, data scientists, engineers, and clinical partners on agile principles and how they apply in a complex healthcare environment
• Identify and resolve blockers before they stall delivery, managing dependencies across product, platform, governance, and clinical teams and escalating when needed
• Maintain clear visibility into tasks, issues, risks, and action items across squads, ensuring nothing falls through the cracks as work moves through the delivery cycle
• Plan and organize sprint demos and product testing events, ensuring the right stakeholders are involved and that feedback loops are tight and productive
• Collaborate across IT, clinical, and operational teams to ensure the right people are engaged at the right time and that resource gaps do not quietly become delivery problems
• Track and improve the health of delivery across the portfolio, using flow metrics and team feedback to identify where things are slowing down and why
• Keep portfolio leadership informed on delivery progress with timely, accurate, and actionable status communication
• Support onboarding of new team members and champion a culture of continuous improvement across the AI product function

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