Scrum Master

• Facilitate Scrum events (Quarterly Planning, Sprint Planning, Daily Scrum, Sprint Review, Retrospective, etc.) and ensure outcomes are clear and actionable.
• Partner with Product and Engineering leadership to improve backlog readiness, requirement quality, prioritization, and acceptance criteria clarity at an organization level.
• Work with Product and Engineering Leads to support backlog refinement and readiness, ensuring work is clearly defined, appropriately scoped, and ready for development.
• Identify, escalate, and remove delivery impediments while coordinating cross-functional dependencies and resolving execution risks.
• Drive transparency, ownership, and accountability through delivery metrics, planning rigor, and effective cross-functional communication.
• Provide transparent, data-driven reporting on progress, risks, dependencies, and delivery forecasts to support informed decision-making and predictable outcomes.
• Coach teams to drive continuous improvement, optimize workflow efficiency, and drive predictable delivery.
• Coordinate cross-team planning and alignment on objectives, dependencies, deliverables, and release timelines.
• Facilitate cross-team collaboration to proactively identify, manage, and resolve inter-team dependencies, enabling effective planning and successful execution of complex initiatives.
• Establish and maintain delivery metrics including cycle time, throughput, predictability, sprint health, and release performance.
• Proactively identify delivery risks, dependencies, and execution bottlenecks and drive mitigation plans.
• Coordinate release planning activities across Product, Engineering, QA, and other stakeholders.
• Continuously evaluate and improve software delivery processes to increase efficiency, predictability, and quality.

• Facilitate Agile Events: Organize and facilitate all agile events ensuring that the events are positive, productive, kept within the timebox and ensure teams follow the agile spirit and practice.
• Coaching and Mentoring: Mentor the team members and explain to them using the agile methods, fostering a culture of continuous improvement.
• Team Development: Help teams identify and remove impediments, promoting self-organization and accountability.
• Stakeholder Collaboration: Work closely with Product Owners & Managers and other stakeholders to ensure alignment on goals and priorities.
• Metrics and Reporting: Track and report on team performance metrics, using data to drive improvements and inform stakeholders.
• Conflict Resolution: Mediate conflicts within teams and between teams and stakeholders, ensuring a collaborative environment.
• Risk Management: Identify potential risks and issues, facilitating discussions to develop mitigation strategies.

Senior Technical Project Manager – Scrum Master

• Lead Scrum Masters managing a portfolio of work across multiple Agile teams and delivery efforts
• Support a critical modernization initiative in service of EFTPS modernization and expanded delivery capability
• Facilitate Agile ceremonies, team planning, and execution activities to promote predictable delivery and continuous improvement
• Partner with stakeholders, technology teams, and delivery leaders to manage dependencies, escalate risks, and remove blockers
• Provide senior-level Agile leadership in a Scrum Master Advisor II capacity for complex, billable program work

Lead Scrum Master

• Guide the scrum teams and organization to follow generally accepted Agile/Engaged development practices and daily activity. As well as actively promote prioritization, team readiness and commitment for each sprint.
• Partner with Product Owner(s) to ensure continuous refinement of the product backlog across multiple initiatives.
• Partner with Program and Portfolio managers to ensure delivery is consistent with roadmap expectations and broader initiatives
• Communicate delivery of work product from the scrum teams and escalate key risks and issues impeding scrum team effectiveness.
• Adhere to existing Software Development Lifecycle and release processes, to ensure all risk, security and development requirements are met.
• Facilitating and accountable for owning the Scrum ceremonies for the scrum team(s).
• Play role in driving Scrum adoption across all levels in the organization.

Salesforce Scrum Master

• Own delivery readiness and execution discipline by ensuring backlog items entering sprints are fully prioritized, refined, dependency‑cleared, and technically viable.
• Lead sprint, release, and near-term planning (30/60/90-day horizons) using capacity, historical performance, and risk signals to establish credible commitments.
• Facilitate Agile ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives) with a focus on flow, predictability, and delivery outcomes, not just process adherence.
• Coordinate end to end release readiness and execution, ensuring testing, validation, approvals, and deployment activities are planned, visible, and completed without last minute escalation.
• Track and interpret delivery metrics (velocity stability, predictability, churn, cycle time) and use insights to proactively address delivery risk and performance gaps.
• Actively manage risks, dependencies, and impediments, maintaining transparency and escalating issues early to prevent late cycle delivery failures.
• Ensure alignment with SDLC, risk, security, and governance requirements, embedding compliance into delivery routines rather than treating it as a downstream activity.
• Partner with Product Owners and stakeholders to align scope, sequencing, and priorities with delivery capacity and release timelines.
• Drive continuous improvement by identifying opportunities to reduce manual effort, improve flow efficiency, and strengthen delivery and release practices.
• Provide release support coverage as needed, including participation in planned release activities and limited on‑call support to ensure stable deployments and rapid issue triage.
• Serve as a change agent and servant leader, fostering a culture of accountability, trust, and outcome driven execution across teams.

• Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives
• Proactively identify and eliminate obstacles that slow the team down
• Guide the team in self-organization and cross-functional collaboration
• Protect developers from external distractions and scope creep during sprints
• Assist in backlog refinement and ensuring product goals are clearly understood by the team
• Create, track, and evaluate Agile Maturity Metrics to help the team improve

• Ensure products and features are delivered on time with desired business outcomes
• Foster a positive team environment that promotes productivity, creativity, and high performance
• Collect and analyze metrics to identify areas for improvement and implement best practices
• Develop and maintain execution plans, including timelines, key milestones, and resource capacity management
• Monitor progress and performance, providing regular updates to stakeholders and adjusting plans as necessary
• Identify and engage with all relevant stakeholders, including teams, executives, business users
• Facilitate agile (scrum and kanban) ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives
• Work closely with the Product Owners to manage the product backlog, prioritize tasks, and ensure alignment with project goals

Scrum Master – GenAI

• Work with developers to ensure on-time deliveries
• Manage the cross-team dependencies by identifying, helping resolve dependencies in a timely fashion
• Manage SLOC growth by working with the teams to identify SLOC growth ahead of time and help the teams manage SLOC
• Lead productivity improvements
• Track and report Software Engineering status, generating detailed test reports and artifact packages for stakeholders and clients
• Manage and track schedules, risks, opportunities, defects, change requests, and action items
• Facilitate planning meetings, peer reviews, and customer-facing sessions to align with SW objectives and schedules

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