Scrum Master

• Facilitate Scrum events (Quarterly Planning, Sprint Planning, Daily Scrum, Sprint Review, Retrospective, etc.) and ensure outcomes are clear and actionable.
• Partner with Product and Engineering leadership to improve backlog readiness, requirement quality, prioritization, and acceptance criteria clarity at an organization level.
• Work with Product and Engineering Leads to support backlog refinement and readiness, ensuring work is clearly defined, appropriately scoped, and ready for development.
• Identify, escalate, and remove delivery impediments while coordinating cross-functional dependencies and resolving execution risks.
• Drive transparency, ownership, and accountability through delivery metrics, planning rigor, and effective cross-functional communication.
• Provide transparent, data-driven reporting on progress, risks, dependencies, and delivery forecasts to support informed decision-making and predictable outcomes.
• Coach teams to drive continuous improvement, optimize workflow efficiency, and drive predictable delivery.
• Coordinate cross-team planning and alignment on objectives, dependencies, deliverables, and release timelines.
• Facilitate cross-team collaboration to proactively identify, manage, and resolve inter-team dependencies, enabling effective planning and successful execution of complex initiatives.
• Establish and maintain delivery metrics including cycle time, throughput, predictability, sprint health, and release performance.
• Proactively identify delivery risks, dependencies, and execution bottlenecks and drive mitigation plans.
• Coordinate release planning activities across Product, Engineering, QA, and other stakeholders.
• Continuously evaluate and improve software delivery processes to increase efficiency, predictability, and quality.

• Coach teams in Agile principles, Scrum practices, and continuous improvement to strengthen delivery outcomes.
• Help teams develop effective ways of planning, collaborating, and inspecting and adapting their work.
• Facilitate key Scrum events (Sprint Planning, Reviews, Retrospectives, etc.) while encouraging increasing team ownership of these activities.
• Guide teams in identifying improvement opportunities and experimenting with new ways of working.
• Partner with Product Owners to strengthen backlog clarity, prioritization, and alignment with business outcomes.
• Identify impediments to team progress and help address them at the team, program, or organizational level.
• Encourage transparency and coach teams to use metrics and feedback to improve predictability and flow.
• Foster strong collaboration among developers, Product Owners, architects, and stakeholders.
• Support the broader organization in understanding and evolving Agile ways of working.

Scrum Master / Agile Coach

• Guide the scrum teams and organization to follow generally accepted Agile/Engaged development practices and daily activity. As well as actively promote prioritization, team readiness and commitment for each sprint.
• Partner with Product Owner(s) to ensure continuous refinement of the product backlog across multiple initiatives.
• Partner with Program and Portfolio managers to ensure delivery is consistent with roadmap expectations and broader initiatives
• Communicate delivery of work product from the scrum teams and escalate key risks and issues impeding scrum team effectiveness.
• Adhere to existing Software Development Lifecycle and release processes, to ensure all risk, security and development requirements are met.
• Facilitating and accountable for owning the Scrum ceremonies for the scrum team(s).
• Play role in driving Scrum adoption across all levels in the organization.

Salesforce Scrum Master

• Enable successful delivery of business and technology solutions within the health insurance domain
• Act as servant leader and agile coach for Scrum team(s)
• Apply Agile values, principles, and practices to manage work across sprints
• Coach and mentor team members and stakeholders on Agile best practices
• Facilitate core Agile ceremonies (sprint planning, daily stand-ups, etc.)
• Partner closely with Product Owners for backlog readiness and planning
• Track and manage delivery progress using Agile tools
• Proactively identify and manage risks and dependencies impacting delivery
• Prepare and present status updates for stakeholders and leadership
• Ensure compliance with enterprise governance and operational standards.
• Track and manage project and program-level deliverables and timelines.

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Scrum Master

Scrum Master / Agile Coach

Salesforce Scrum Master

Scrum Master