Scheduling Coordinator

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Prepares patient charts.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Scheduling Coordinator at an elite oral surgery practice

Scheduling Coordinator – Oral Surgery

Scheduling Coordinator handling patient appointments and customer service at an elite oral surgery practice. Engaging with patients, managing schedules, and ensuring confidentiality in compliance with HIPAA.

• Provide excellent customer service to patients and physician offices
• Coordinate the scheduling and completion of diagnostic sleep testing
• Schedule a minimum of 20 patients per day (required very heavy outbound phone work)
• Obtain patient history and all appropriate clinical data prior to appointment
• Educate patients regarding the type of sleep testing ordered, registration, and study process
• Verify insurance (online) prior to scheduling to ensure compliant billing
• Communicate and work with clinical team to ensure appropriate staff availability
• Interact with physicians, insurance providers, and others to address and resolve a variety of issues
• Report weekly and monthly information pertinent to assigned sites
• Other duties as assigned

Scheduling Coordinator providing customer service and scheduling for diagnostic sleep testing

Scheduling Coordinator providing customer service and coordinating appointments for diagnostic sleep testing. Strong communication and multitasking skills required in a remote role based in multiple states.

• Making outbound calls to complete assessment scheduling
• Answering inbound phone calls for messages left from outbound calls
• Each day, handling a total of at least 50 phone calls (a combination of inbound and outbound calls)
• Receiving a score of 85% or greater on QA scores (2 completed each month)
• Not exceeding 30-minute meal and break times daily
• Averaging 25% or less on After Call Work Time
• Team collaboration
• Other projects as defined

Scheduling Coordinator managing outbound and inbound calls for assessments

Scheduling Coordinator managing outbound and inbound calls for assessments at Wellcove. Collaborating on scheduling duties and team projects in a remote work environment.

Scheduling Coordinator jobs in Florida

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Scheduling Coordinator – Oral Surgery

Scheduling Coordinator

Scheduling Coordinator