Scheduler

• Accurately schedules procedures consistent with physician orders, maintaining an accuracy rate of 98%.
• Provide patients with exam appropriate preparations.
• Notify the appropriate departments of any schedule changes.
• Accurately assign the correct insurance at the time of scheduling, maintaining an accuracy rate of 98%.
• Maintain policy, productivity and customer service standards set forth by the department.
• Maintain a call abandonment rate of less than 3%.
• Perform medical necessity checks as dictated by payor policies and government regulation.

Centralized Scheduler performing scheduling functions for ancillary departments.

Centralized Scheduler performing scheduling functions for ancillary departments across the organization. Providing exceptional customer service while applying policies and procedures.

• Acts as a subject matter resource for internal and external scheduling users, patients, and providers
• Assists team by handling more complex scheduling issues, specialized scheduling scenarios, and mentor phone lines
• In manager’s or supervisor’s absence, assists in the investigation of safety events/scheduling issues and provides service recovery as a point person for escalation
• Serves as a trainer/preceptor for new hires
• Serves as a department resource for testing and training new or improved technology systems and processes
• Participates in special project assignments, may collect or compile data, may pilot new workflows or processes
• Collaborates with Supervisors and Workforce Management Coordinators to assist in real time floor management and assignment of resources
• May participate in team member payroll activity
• Brings attendance patterns to the attention of the supervisor

Pre Service Scheduler Lead coordinating radiology scheduling for hospital and ambulatory sites

Pre Service Scheduler Lead

Pre Service Scheduler Lead coordinating radiology scheduling for hospital and ambulatory sites. Responsible for handling complex scheduling issues and training new hires while working remotely.

• Schedule and coordinate patient appointments while providing accurate instructions, directions, and appointment details
• Monitor provider schedules, identify scheduling issues, reschedule no-shows, and support timely patient access
• Verify and update patient demographics, insurance information, and referrals in the electronic medical record
• Manage incoming calls, provide information, document messages, and route requests appropriately while maintaining HIPAA standards
• Support referral processes, including entering referrals, coordinating documentation, and assisting patients with referral questions
• Provide exceptional customer service by addressing patient concerns, resolving issues when possible, and documenting feedback
• Apply knowledge of Advanced Access scheduling practices and collaborate with care teams to optimize patient flow
• Maintain accurate records and complete administrative tasks to support providers, patients, and clinic operations

Medical Group Scheduler coordinating patient appointments at Presbyterian Healthcare Services

Medical Group Scheduler

Medical Group Scheduler coordinating patient appointments for patients at Presbyterian Healthcare Services. Manage referrals and maintain accurate patient information to support efficient clinic operations.

Scheduler jobs in New Mexico

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Scheduler

Pre Service Scheduler Lead

Medical Group Scheduler