Salesforce Consultant

• Architect and build best-in-class implementations of Field Service, Service Cloud, Salesforce Digital Engagement, and Salesforce Service Cloud Voice
• Configure Salesforce solutions using point and click tools available on the platform eg. Process Builder and Visual Flows
• Work with the Delivery Manager and Project Manager to define responsibilities and outline project status to the customer
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required.
• Work with our clients to define requirements, propose & deliver solutions.

Salesforce Consultant – Managed Services

• Research & Field Validation
• Support deployment and stress-testing of pilot Data 360 features with customers, identifying platform gaps and feeding structured findings back to Technology & Product
• Assist in feasibility research on novel data unification, activation, and AI-grounding use cases
• Help co-develop hypotheses with Technology & Product teams and support field experiments
• Document engineering observations, ingestion failures, transform errors, and activation gaps with structured evidence
• Participate in beta testing programs for new Data 360 features
• Customer Engagement
• Support technical engagement of new Data 360 products and features alongside senior FDE team members
• Assist in embedding with customer teams to understand their data estate and contribute to solution architecture
• Participate in rapid prototyping and POC cycles to validate technical feasibility
• Build foundational skills as a technical contributor and junior escalation support
• Support customers in building AI-ready data foundations — unified profiles, consent management, and zero-copy integrations
• Product Acceleration & Feedback
• Contribute to building reusable accelerators, playbooks, and reference architectures that address Data 360 product gaps
• Support senior FDEs in capturing and documenting Voice of Customer (VoC) inputs and SICs with structured field evidence
• Help produce Knowledge Articles, best practices, and enablement content
• Field R&D Engagement
• Support the qualifying R&D activities for the Data 360 FDE program
• Provide structured access to customer data schemas, DLO/DMO designs, and agent configurations to inform future Data 360 product design improvements
• Support feasibility prototyping of emerging Data 360 capabilities
• Contribute to hardening agentic Data 360 products for enterprise scale by identifying platform gaps with evidence packages
• Assist in codifying accelerators, playbooks, and reference architectures to enable scale across Services & Partners
• Participate in beta and pilot programs for incubation-stage Data 360 products selected by Product GMs

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Salesforce Consultant – Managed Services

Salesforce Consultant, Data 360