Salesforce Administrator

• Maintain system health: Monitor system performance, troubleshoot issues promptly, and execute patches to ensure optimal functionality.
• Ensure data integrity: Perform regular data audits, manage data migrations, and implement best practices for data hygiene and quality across the organization.
• Manage user access and security: Configure roles, permissions, and access controls to ensure data security and compliance with information security standards.
• Clean up legacy configuration: Proactively identify, deprecate, and refactor technical debt, redundant fields, outdated automation (Workflow Rules/Process Builders), and unused AppExchange packages to streamline, modernize, and simplify our legacy Salesforce org.
• Partner with leadership on AI initiatives: Collaborate to identify and implement AI-driven opportunities (e.g., Salesforce Einstein, Prompt Builder) that increase operational efficiency and automate routine tasks.
• Drive process automation & partner with the business: Proactively identify opportunities to automate core cross-functional workflows utilizing Salesforce Flow to reduce manual effort.
• Manage the development lifecycle: Oversee sandbox environments and follow a structured release management process for designing, testing, and deploying all system changes.
• Collaborate on requirements: Partner with cross-functional teams to gather business requirements and translate them into scalable, best-practice Salesforce solutions.
• Serve as the first line of support: Troubleshoot user-reported issues and resolve system errors for stakeholders across the organization.
• Empower end-users: Develop and deliver training materials and comprehensive system documentation (configuration details, process flows) to ensure users utilize the system effectively.
• Manage change communication: Own the communication of platform changes, new features, and maintenance windows to end-users and stakeholders.

Senior Salesforce Administrator

• Partner with business users and stakeholders to gather requirements, develop user stories, and map as-is/to-be process flows to inform design and development
• Configure and administer Salesforce CRM, Experience Cloud, Reports/Dashboards, and Einstein capabilities to meet business needs
• Apply Agile development practices to manage and deliver enhancements, working collaboratively within sprint-based delivery cycles
• Recommend and implement Salesforce best practices, prioritizing configuration over custom development wherever possible to achieve business outcomes efficiently
• Support and configure Service Cloud and Experience Cloud solutions, leveraging Lightning Platform capabilities
• Contribute platform expertise on Vlocity/Public Sector Solutions configuration, where applicable
• Translate business requirements into scalable, maintainable Salesforce configurations and serve as a liaison between business and technical teams
• Maintain platform documentation, including process flows, user stories, and configuration decisions

Salesforce Administrator jobs in Virginia

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Senior Salesforce Administrator

Salesforce Business Analyst – Administrator