Salesforce Administrator

• Assist in the administration, configuration, and maintenance of Salesforce applications and environments
• Support users by troubleshooting issues, managing tickets, and resolving Salesforce-related requests in a timely manner
• Create and maintain reports, dashboards, workflows, validation rules, and other declarative Salesforce features
• Perform user account management, profile updates, page layouts, permission set assignments, and data maintenance activities
• Utilize Visual Studio Code (VS Code) and GitHub for configuration management, version control, and supporting deployment activities
• Maintain system documentation, training materials, and standard operating procedures
• Participate in data imports, data cleansing, and data quality initiatives using Salesforce tools
• Communicate effectively with team members and stakeholders regarding support requests, updates, and system issues.

• Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform, ensuring optimal performance, security, and compliance with DoD and federal standards.
• Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements.
• Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features.
• Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices.
• Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations.
• Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce.
• Create and maintain technical documentation for system configurations, release processes, and project deliverables.
• Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability.
• Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards.

Salesforce Administrator, Release Engineer

• Partner with the Sr. Director and Minnesota Senior Leadership Team to design and implement the annual Arc of the Year plan, ensuring alignment with statewide goals and priorities.
• Coordinate workflows and priorities across departments and regions to support program delivery, adjusting strategies as needed to remain responsive to changing conditions.
• Translate organizational vision into actionable strategies and support Senior Managers in building work plans that drive member enrollment, retention of members/partners/funders, and overall program impact.
• Serve as a connector between the Senior Leadership Team, Senior Managers, and external stakeholders to ensure clear, consistent, and timely communication of goals, expectations, and priorities.
• Coordinate and manage internal and external meetings, agendas, and visits from state, private, and federal funders or local stakeholders.
• Represent the department with key stakeholders at meetings and events, ensuring alignment, engagement, and accountability across teams.
• Supervise assigned staff and project teams, providing coaching, direction, and resources to promote leadership, collaboration, and a culture of excellence.
• Establish and track key metrics (recruitment, retention, satisfaction, site partnership quality), using data and feedback to drive continuous improvement and report outcomes to the Senior Director and leadership team.

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Salesforce Administrator

Salesforce Administrator, Release Engineer

Salesforce Administrator, Release Engineer

Senior Salesforce Administrator