Salesforce Business Analyst – Administrator

Alpha Omega

Salesforce Business Analyst supporting the Federal Deposit Insurance Corporation. Gathering requirements and configuring Salesforce solutions while collaborating with Agile teams.

Posted 7/1/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $107,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Salesforce configuration, including CRM, Experience Cloud, and Service Cloud, while applying Agile methodologies to enhance business processes. Strong ability to translate business requirements into effective Salesforce solutions and maintain comprehensive platform documentation.

Highest-signal resume keywords

Salesforce ConfigurationAgile Development MethodologiesService Cloud ExperienceVlocity ConfigurationSalesforce Administrator Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce CRMExperience CloudService CloudReports/DashboardsEinsteinLightning PlatformVlocityPublic Sector SolutionsUser Story DevelopmentProcess Flow Mapping

Soft Skills

Strong CommunicationFacilitation Skills

Certifications & Qualifications

Salesforce Administrator CertificationPlatform App BuilderService Cloud Consultant

Industry Keywords

Agile PracticesSalesforce Best PracticesDeclarative Solutions

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Partner with business users and stakeholders to gather requirements, develop user stories, and map as-is/to-be process flows to inform design and development
Configure and administer Salesforce CRM, Experience Cloud, Reports/Dashboards, and Einstein capabilities to meet business needs
Apply Agile development practices to manage and deliver enhancements, working collaboratively within sprint-based delivery cycles
Recommend and implement Salesforce best practices, prioritizing configuration over custom development wherever possible to achieve business outcomes efficiently
Support and configure Service Cloud and Experience Cloud solutions, leveraging Lightning Platform capabilities
Contribute platform expertise on Vlocity/Public Sector Solutions configuration, where applicable
Translate business requirements into scalable, maintainable Salesforce configurations and serve as a liaison between business and technical teams
Maintain platform documentation, including process flows, user stories, and configuration decisions

Requirements

What you’ll need

Three (3) years of direct, hands-on experience with Salesforce products and the platform
Demonstrated experience working within Agile development methodologies
Experience configuring Salesforce CRM, Experience Cloud, Reports/Dashboards, and Einstein
Experience configuring Vlocity / Public Sector Solutions
Experience working directly with users to develop user stories and as-is/to-be process flows for design and development purposes
Strong working knowledge of Salesforce configuration best practices, with a preference for declarative solutions over custom code
Demonstrated experience with Service Cloud, Experience Cloud, and the Lightning Platform
Strong communication and facilitation skills, with the ability to translate business needs into actionable platform requirements
Active Salesforce Administrator certification
Additional Salesforce certifications: Beyond Administrator (e.g., Platform App Builder, Service Cloud Consultant)

Benefits

Comp & perks

15 days PTO including paid parental, military, and bereavement leave
Eleven (11) paid Federal holidays, five of which are floating holidays
Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
Life Insurance, STD/LTD term disability coverage, with employer paid premiums
401 (k) plan with a match that is 100% vested after you complete two years of service
FSA/DFSA/HSA flexible benefit plans
Annual Tuition & Professional Development Reimbursement benefit