Salesforce Administrator

• Maintain system health: Monitor system performance, troubleshoot issues promptly, and execute patches to ensure optimal functionality.
• Ensure data integrity: Perform regular data audits, manage data migrations, and implement best practices for data hygiene and quality across the organization.
• Manage user access and security: Configure roles, permissions, and access controls to ensure data security and compliance with information security standards.
• Clean up legacy configuration: Proactively identify, deprecate, and refactor technical debt, redundant fields, outdated automation (Workflow Rules/Process Builders), and unused AppExchange packages to streamline, modernize, and simplify our legacy Salesforce org.
• Partner with leadership on AI initiatives: Collaborate to identify and implement AI-driven opportunities (e.g., Salesforce Einstein, Prompt Builder) that increase operational efficiency and automate routine tasks.
• Drive process automation & partner with the business: Proactively identify opportunities to automate core cross-functional workflows utilizing Salesforce Flow to reduce manual effort.
• Manage the development lifecycle: Oversee sandbox environments and follow a structured release management process for designing, testing, and deploying all system changes.
• Collaborate on requirements: Partner with cross-functional teams to gather business requirements and translate them into scalable, best-practice Salesforce solutions.
• Serve as the first line of support: Troubleshoot user-reported issues and resolve system errors for stakeholders across the organization.
• Empower end-users: Develop and deliver training materials and comprehensive system documentation (configuration details, process flows) to ensure users utilize the system effectively.
• Manage change communication: Own the communication of platform changes, new features, and maintenance windows to end-users and stakeholders.

Senior Salesforce Administrator

• Support feature-level roadmaps aligned to the Operations Enablement product vision, business priorities, and regulatory obligations.
• Identify opportunities for automation, AI/ML, and workflow orchestration to reduce manual effort, cycle times, and error rates.
• Apply OKRs, outcome-based metrics, and value frameworks to guide prioritization and measure impact.
• Support end-to-end product lifecycle from discovery, ideation, and experimentation through delivery, launch, and optimization for assigned features.
• Partner with Agile delivery teams to define clear product requirements, user stories, acceptance criteria, and success metrics.
• Validate solutions through customer and employee feedback, data analysis, and experimentation (e.g., A/B testing, pilots, phased rollouts).
• Collaborate with Engineering and Data teams to deliver intelligent automation (RPA, workflow automation, event-driven processing) and AI/ML-enabled capabilities (e.g., decisioning, classification, routing, recommendations).
• Collaborate with Product and Engineering partners to ensure AI and automation solutions are explainable, auditable, and compliant with model risk management, privacy, and regulatory standards.
• Identify operational pain points and facilitate design of scalable solutions that improve efficiency, quality, compliance, and resiliency.
• Drive standardization and reuse through platform capabilities, APIs, and shared services.

Product Manager – Salesforce, Digital Agent Enablement

• Ensure consistent alignment of Sales and Marketing to optimize the sales process with a focus on improving and evolving a qualified lead process, distribution, and management.
• Provide Sales and Marketing with accurate reporting on the organization's key performance indicators on a consistent basis including actionable steps to improve the experience delivered to current and future customers
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

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Senior Salesforce Administrator

Product Manager – Salesforce, Digital Agent Enablement

Salesforce Administrator