Salesforce Administrator

• The Associate Salesforce Administrator supports the day-to-day administration, maintenance, and enhancement of Salesforce.com and related systems
• Working under the guidance of senior team members to ensure system reliability, data accuracy, and a positive user experience
• Assists with user support, basic configuration, and data management while building technical expertise and contributing to ongoing system improvements and projects

Associate Salesforce Administrator

• Own Salesforce administration, including user setup, permissions, profiles, roles, and access controls.
• Manage support intake and triage, resolving Tier 1 and Tier 2 issues across Salesforce.
• Build and maintain objects, fields, page layouts, and validation rules.
• Maintain data integrity through monitoring, cleanup, deduplication, and governance processes.
• Create and maintain dashboards, reports, and analytics to support business decision-making.
• Support release management, sandbox testing, deployments, and documentation of changes.
• Maintain integrations between Salesforce and external systems, partnering with Engineering as needed.
• Develop and enforce Salesforce best practices, standards, and process documentation.
• Support training and enablement for internal teams to ensure good practices.
• Perform other duties as assigned to support organizational or operational priorities.

• Administer and optimize Salesforce Sales Cloud and CPQ platforms (e.g., Salesforce CPQ, DealHub, Nue.io), serving as the internal expert on quote-to-cash architecture and best practices.
• Design scalable quote-to-cash solutions including pricing logic, approvals, product configuration, renewals, and amendments.
• Architect and build advanced Salesforce automation, including record-triggered flows, screen flows, approval processes, and end-to-end lifecycle workflows.
• Proactively identify and implement automation to reduce manual effort, improve accuracy, and accelerate revenue velocity across the sales lifecycle.
• Leverage Salesforce AI capabilities and external AI tools to enhance system intelligence, guided selling, forecasting, and operational insights.
• Partner with RevOps and GTM leaders to embed AI-driven insights into core workflows such as lead scoring, opportunity management, and forecasting.
• Ensure strong data integrity through governance, validation frameworks, audits, and advanced dashboards supporting forecasting and revenue analytics.
• Own and optimize GTM system integrations (e.g., ZoomInfo, Gong, Outreach, marketing automation), ensuring reliable data sync, field mapping, and cross-system alignment.

• Supports the day-to-day administration, maintenance, and enhancement of Salesforce.com and related systems
• Assists with user support, basic configuration, and data management
• Provides front-line support by troubleshooting user issues and escalating more complex problems as needed
• Supports user training and assists with onboarding and upskilling
• Maintains documentation for processes, configuration, and procedures
• Assists in maintaining and enhancing Salesforce configuration
• Contributes to automation using Flow, validation rules, and other declarative tools
• Creates and runs reports and dashboards for basic analytics
• Supports data management activities, including imports, updates, and data cleansing
• Monitors data integrity and identifies inconsistencies or errors
• Provides administrative and operational support to the internal partners using Salesforce
• Participates in IT department-wide initiatives and projects

• Designs and develops applications using a variety of development languages such as Java, C++, C# and SQL.
• Complies with coding standards and development processes to ensure quality.
• Analyzes system requirements and existing business processes and information systems.
• Participates in business process reviews.
• Assists in systems planning, scheduling and implementation.
• Initiates corrective action to stay on schedule.
• Assists with server troubleshooting/configuration and site architecture.
• Designs and develops components for all application tiers, including but not limited to UX, business logic, database access and web services.
• Develops automation techniques to enable end-user content publishing and communicating with existing content management systems.
• Creates prototypes and codes, tests, debugs, documents and implements moderately complex software applications.
• Provides assistance and guidance to other staff on issues related to Java development.

• Serve as a primary platform owner for Salesforce, accountable for production stability, reliability, and performance
• Lead advanced Salesforce administration activities including configuration, security model design, automation, data management, and environment strategy
• Proactively identify and remediate risks related to technical debt, scalability, performance, and security
• Partner with support, monitoring, and incident teams to meet SLAs and drive root - cause resolution for production issues
• Actively participate in and support Salesforce Design Authority / governance forums, ensuring solutions align to enterprise architecture and platform standards
• Review and influence solution designs, enforcing best practices around configuration vs. customization, data integrity, and long - term maintainability
• Define and evolve administrative standards, guardrails, and operating procedures across the Salesforce ecosystem
• Play a key role in release management, environment readiness, and deployment coordination in partnership with Release Managers and DevOps teams
• Ensure admin - owned changes are well - designed, tested, documented, and production - ready
• Support and mature DevOps, CI/CD, and backup/recovery processes as they relate to admin - managed components
• Serve as a technical leader and mentor for Salesforce Administrators and developers, raising overall platform maturity
• Lead knowledge - sharing sessions, working groups, and admin community forums
• Provide hands - on coaching to build admin capability across delivery teams and reduce single - points - of - failure
• Collaborate closely with Product Owners, Solution Architects, Developers, Data teams, and Business stakeholders to translate business needs into scalable platform solutions
• Support platform initiatives such as license optimization, app rationalization, new Salesforce feature adoption, and roadmap planning
• Evaluate new Salesforce capabilities and AppExchange solutions, providing recommendations grounded in enterprise impact and ROI

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