Salesforce Administrator

• Manage day-to-day Salesforce administration, including users, roles, profiles, permission sets, queues, public groups, page layouts, Lightning pages, record types, fields, objects, and security settings.
• Build and maintain declarative automation using Salesforce Flow, approval processes, validation rules, formulas, dynamic forms, and other platform tools.
• Support Sales Cloud, Service Cloud, Field Service, CPQ, reporting, dashboards, and related Salesforce functionality.
• Partner with business users to gather requirements, troubleshoot issues, and design practical Salesforce solutions.
• Maintain data quality through duplicate management, required field logic, validation rules, reporting, imports, updates, and cleanup activities.
• Create and maintain reports and dashboards that provide useful visibility into sales, operations, service, and leadership metrics.
• Assist with release management, sandbox testing, change documentation, and deployment activities.
• Work with business stakeholders to understand current processes and identify opportunities to simplify, automate, or improve them.
• Translate business requirements into Salesforce configuration, automation, reporting, or integration requirements.
• Evaluate whether requested changes should be handled declaratively, through integration, or through light development.
• Help ensure Salesforce solutions are scalable, maintainable, and aligned with business priorities.
• Document system changes, process logic, integration behavior, and administrative procedures.
• Support point-to-point API integrations between Salesforce and internal or external systems.
• Assist with troubleshooting integration failures, data sync issues, authentication problems, field mapping errors, and API payload issues.
• Work with REST APIs, JSON payloads, authentication methods, connected apps, named credentials, and basic API testing tools.
• Partner with internal team members, vendors, or developers on integration design, testing, and issue resolution.
• Support middleware-based integrations; MuleSoft experience is a major plus.
• Perform or assist with light Apex, SOQL, or technical troubleshooting when declarative tools are not enough.
• Review debug logs, flow errors, validation failures, and integration logs to identify root causes.
• Provide verbal and written performance feedback, including annual performance reviews, and follow the Long Home disciplinary action process, when applicable.
• Maintain an environment that embodies the company’s Mission, Vision, and Values.
• Remain in compliance and up to date on all company-wide live and digital training.
• Perform other related duties as assigned.

Salesforce Administrator – Integration Specialist

• Serve as the Internal Product Owner for Salesforce and NetSuite in the IT organization, aligning technical capabilities with business goals.
• Manage the evaluation, selection, and implementation of third-party 'add-on' applications (e.g., CPQ, Celigo, Avalara).
• Manage system security, user permissions, and compliance (SOX/GDPR) across both platforms.
• Develop and maintain a help desk ticketing infrastructure to assist users with technical requests.
• Partner with Sales, Finance, and Marketing leadership to translate business requirements into technical specifications.
• Lead IT integration work streams for corporate acquisitions, overseeing the seamless migration of newly acquired entities into NetSuite.
• Oversee integration middleware (e.g., Boomi, Celigo, or MuleSoft) to ensure reliable data exchanges.
• Facilitate User Acceptance Testing (UAT) and post-deployment support for major system updates.

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Salesforce Administrator – Integration Specialist

Senior Application Administrator – Netsuite/Salesforce